Контактная информация

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Опыт работы

Credit controller

с 01.2023 по 12.2025 (3 года)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Accounts receivables control(SAP FI module)
- Credit control responsibilities

Contract Administrator

с 09.2018 по 12.2025 (7 лет 4 месяца)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Creation and editing orders
- Generation and full support of the project in the SAP PS module
- Creation of reports on the availability of goods in stock, informing responsible colleagues (PM)
- Transfer of the equipment between warehouses (creating STO, Delivery, Shipment for moving). Control of the amount of equipment in the project warehouse
- Provide information for FinReview. Project analysis
- Creation of purchase orders for goods (services) in SRM system, Coupa, SAP

Master Data Analyst

с 05.2016 по 09.2018 (2 года 5 месяцев)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Work with a commercial database, SAP MM module, materials data creation, adjusting information
- Master data management - checking data for correctness, absence of duplicate, incomplete, inconsistent data in various areas of the organization
- Preparation of data for the tariff campaign, participation in the implementation of the new commercial policy
- Monthly reference recosting
- Development and implementation of new processes to improve the efficiency of work, testing and optimization of business processes, changing settings in the system
- Active interaction with representatives of business units of the company, providing information on the requests of managers, business function leaders, commercial representatives
- Preparation of reports for the internal customer, creation of documentation
- Training new employees
Achievements:
- Increase in the quality of data by 94% (December 2017 / July 2018).
- Participation in projects for the establishment of Listing Group, Direct delivery from the supplier to the customer, Adaptations of measuring instruments

Team Leader for Ukrainian group

с 07.2013 по 06.2015 (2 года)
JSC "Schneider Electric", Дистанційно (Енергетика)

- Supervise Customer Care Agents, Communicate and motivate them
- Conduct appropriate frequency of performance monitoring discussions and individual coaching sessions per agent
- Control workload, communication and implementation of operational changes
- Identify new business opportunities, define and quote product and equipment from customer's requests, coordinate with relevant Sales or Marketing contact for special prices
- Communicate to relevant Sales people
- Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities
Achievements:
- Building a team from scratch
- Formalization and creation of a library of business procedures
- Increase the level of customer satisfaction by 20 points and the agent competence level by 17 points for the period of work based on the data of the customer satisfaction survey

SAP key user(SAP SD module), administrator for e-commerce tool My SE

с 09.2012 по 07.2013 (11 месяцев)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

SAP key user(SAP SD module), administrator for e-commerce tool My SE

Customer Care Center specialist

с 05.2008 по 09.2012 (4 года 5 месяцев)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

Customer Care Center specialist

Line accounting specialist

с 05.2006 по 05.2008 (2 года)
LLC "Golden Telecom", Київ (Телекомунікації, зв'язок)

Line accounting specialist

Call Center Customer Service operator

с 07.2004 по 06.2006 (2 года)
JSC "Kyivstar GSM", Київ (Телекомунікації, зв'язок)

Call Center Customer Service operator

Образование

National Technical University of Ukraine "Kiev Polytechnic Institute"

Institute of Energy Saving and Energy Management (IEE), Energy Management, Київ
Высшее, с 2000 по 2006 (6 лет)

Дополнительное образование и сертификаты

Data Analysis, IT School "GoIT"

2023, 9 місяців

MICROSOFT EXCEL 2007-2021/365, PROFESSIONAL LEVEL 1, Навчальний Центр Інновацій

2024, 1 місяць

Знания и навыки

• SAP ERP
• SAP SRM
• Google Sheets
• A/B testing
• Користувач Salesforce
• Coupa
• Looker Studio
• Google Analytics
• BigQuery
• Tableau
• Amplitude
• SQL
• MS Power BI
• Python
• MS Excel

Знание языков

• Английский — средний
• Украинский — свободно

Дополнительная информация

I am an experienced SAP specialist with hands-on expertise in SAP SD, MM, PS, and FI modules. My background includes creating and maintaining master data, supporting operational and project processes, optimizing SAP workflows, and ensuring consistency and accuracy of system data. I have worked closely with cross-functional teams, implemented new procedures, tested and adjusted SAP settings, and supported business units with clear reporting and reliable system information. I’m motivated to grow further in SAP process optimization, system configuration, and data analysis to strengthen overall business efficiency.