Євген

ONLY WITH ARMY RESERVATION
Kyiv, Ukraine, [открыть контакты](см. выше в блоке «контактная информация»)

PROFILE
An ambitious and results-oriented employee with strong communication, planning, and
organizational skills. I have experience coordinating educational, volunteer, and team projects, and I
am highly trainable, structured in my thinking, and attentive to detail. I am actively learning
Agile/Scrum and modern management tools (Jira, Trello, etc). I strive to fulfill my potential and
invest all my time and resources into that goal.
I have strong communication skills and am able to build constructive relationships within the team. I
enjoy monitoring the completion of tasks and processes while creating a positive and productive
atmosphere of interaction. Known for hands-on problem solving.

P R OF ES S I ON A L EXPERIENCE

Aug 2025 — March 2026 Manual QA Engineer
• Performed manual testing of web applications to ensure product quality and compliance with
requirements.

• Designed and executed test cases, test plans, and test scenarios based on functional specifications
and user stories.

• Conducted API testing using tools such as Postman to validate endpoints, request/response
structures, and error handling.

• Identified, documented, and tracked software defects using bug tracking systems (e.g., Jira),
ensuring clear reproduction steps and detailed reports.

• Performed regression testing, functional testing, and exploratory testing to verify stability after
new releases or bug fixes.

• Collaborated closely with developers, product managers, and other QA engineers to clarify
requirements and improve product quality.

• Verified fixes and ensured proper resolution of reported issues.

• Participated in Agile/Scrum processes, including sprint planning, daily stand-ups, and
retrospectives.

• Tested UI/UX consistency, usability, and cross-browser compatibility.

• Analyzed system behavior using logs, developer tools, and databases when necessary.

Sep 2023 — Aug 2025 Customer Support / Sales Manager
• Managed the entire customer interaction cycle: from attraction and initial communication to
retention and development of long-term relationships. Worked with CRM / backoffice systems.

• Organized the sales and customer support process, monitored the fulfillment of agreements and
satisfaction levels.

• Participated in analyzing customer needs and finding ideas for development solutions.

• Tracked results and KPIs, participated in strategies to increase customer retention.

• Negotiated and resolved conflicts, minimizing the risk of customer leaving.

• Participated in the optimization of internal customer interaction processes, proposing
improvements.

Oct 2016 - 2025 Event Manager
• Managed the organization of events of various sizes (up to 900 participants), from concept to final
implementation.

• Planned and controlled the entire project cycle: budget, deadlines, resources, suppliers, and
contractors.

• Negotiated with venue owners, concluded agreements, and monitored their implementation.

• Managed purchases, logistics, and event support processes.

• Coordinated the work of teams and contractors on site, ensuring the smooth running of the event.
 • Controlled financial flows: budget planning, expense accounting, and cost optimization.

• Resolved force majeure situations during the preparation stage and during the event, minimizing
risks.

• Ensured a high level of satisfaction among participants and partners.

Sep 2020 — Jun 2021 Onboarding trainer,
• Organized and managed the onboarding process for new employees: from the first day of
training to the successful completion of the probationary period.

• Developed and conducted training programs for groups of 10-15 people, combining a group and
individual approach.

• Monitored the implementation of the training plan and the progress of participants, ensuring the
achievement of key training milestones.

• Created methodological materials and instructions to simplify the integration of employees into
work processes.

• Coordinated the interaction of new employees with other departments of the company.

• Analyzed training results and implemented improvements to increase the effectiveness of the
process.

• Improved employee retention by helping them adapt to the corporate culture and requirements
of the company.

EDUCATION

2016 — 2020 Cybersecurity, Taras Shevchenko National University of Kyiv Kyiv

2020 — 2022 Project Management, Taras Shevchenko National University of Kyiv Kyiv

2024 Google Project Management Professional Course Kyiv

2022 — 2023 Self education, Front-end development Kyiv
Through education gained basic skills in Javascript, React, HTML, CSS, Node.JS, Express, Redux,
Tailwind, Bootstrap. Got several pet projects, that fully represented all listed technologies.

2017 Unit Factory Kyiv
Gained understanding in C and Linux, developing several pet projects that deepened my
understanding of UNIX-based systems. Acquired practical experience with macOS.

T ECHNI CAL SKILLS Trello Jira
Scrum Agile

Postman SD/TLC

LANGUAGES English B2

Ukrainian Native speaker

Russian Native speaker