Ганна

Резюме
ПРОФІЛЬ
Dear Hiring Team,

I am writing to express my interest in the Executive Assistant position at EPAM in Kyiv. With over
10 years of experience in banking, premium client support, and executive-level coordination, I
ОСОБИСТІ ДАНІ bring strong organizational, communication, and problem-solving skills.
Ім'я
Ганна Ушакова In my current role at KREDOBANK, I manage complex client schedules, prepare tailored
Адреса presentations, coordinate internal teams using tools such as Teams, Jira, and Service Desk+, and
ул. Саперно-Слободская 10 handle sensitive information with discretion. Previously, as a VIP Client Service Specialist at
03028 Киев PrivatBank, I supported high-net-worth clients, coordinated appointments, and prepared reports
Номер телефону for senior management.
[открыть контакты](см. выше в блоке «контактная информация»)
I am highly proficient in MS Office (PowerPoint, Excel, Word), Outlook, Google Workspace, Apple
Email
[открыть контакты](см. выше в блоке «контактная информация») programs & iCloud, Power BI, SEPA, and SWIFT, and have completed certifications in Business
English and recruitment processes. I am confident that my professional experience, technical
ІНТЕРЕСИ proficiency, and proactive approach align with EPAM’s standards for executive support.

Self-development and learning,
I would welcome the opportunity to contribute to your team and support EPAM’s leadership with
Reading literature, movies, efficiency and precision. Thank you for considering my application.
Embroidery, Skiing, sport, cooking
Sincerely,
МОВИ Hanna Ushakova
English
Ukranian ДОСВІД РОБОТИ

серп. 2013 - вер. 2015 Retail Customer Service Specialist
PRIVATE BANK, Donetsk and Zaporizhzhia
Provided front‑line service, assisted clients with banking products
and documentation. And in September 2015 became JuniorBank
Trainer ‑ delivered internal training and onboarding support for
children.

бер. 2016 - серп. 2023 Personal Banker (Premium Clients)
PRIVATE BANK, Kyiv
• Managed premium client communications and offerings
• Served as liaison between VIP clients and internal departments
• Prepared meeting materials and client reports
• Scheduled and coordinated appointments and follow‑ups using
banking programms

серп. 2023 - теп. час Banking Services Advisor (Premium Clients)
KREDOBANK (PKO Bank Polski Group), Kyiv
• Managed complex client schedules and high‑level
communications
• Prepared tailored presentations and documentation using
PowerPoint and Google Workspace
• Coordinated internal teams via Teams, Outlook, and Jira
• Maintained confidentiality of sensitive client information

НАВИЧКИ

Google Workspace (Docs,
Sheets, Calendar)

MS Office

Outlook
Microsoft Teams

Jira, Service Desk+

Power BI

SEPA, SWIFT

Apple programs & iCloud

ДОСЯГНЕННЯ
Languages & Certifications
• English — B1–B2 (Intermediate / Upper‑Intermediate)
• Cambridge ESOL (Business English) — B1
• Internal assessment (Donetsk National University) — B2
• National Bank of Ukraine — Ambassador Certificate (2025)
• Recruitment Course — LABA
• “Qualified Personnel” Course — Performia

НАЛАШТОВУВАНИЙ РОЗДІЛ
Additional Information
• Parent of a child
• Open to work formats: Office / Remote