Юрій

Yurii Kovalenko

Phone: [открыть контакты](см. выше в блоке «контактная информация»)

E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

telegram: @yureck1y

LinkedIn

Summary ​
Motivated and detail-oriented IT and Project Management
specialist with over 9 years of experience in monitoring,
support, team leadership, and process optimization. Strong
background in incident resolution, customer interaction, and
exploratory testing. Over the last 6 years, successfully led teams and managed projects, improving
communication between technical and business units. Recently expanded expertise into digital
marketing, focusing on campaign management and performance analysis.

Experience
Digital Marketing Specialist​
ExtraTraff, Dnipro​
​
April 2025 - November 2025​
​
- Planned and executed direct marketing campaigns via email and SMS​
- Created message content and visual templates for different user segments and funnel stages​
- Built customer cohorts and automated funnels to increase engagement and retention​
- Analyzed campaign performance using internal CMS/CRM systems and core platform​
- Prepared performance reports and maintained campaign budget tracking​
- Collaborated with designers and content creators to align messages with brand tone and goals​
​
Project Manager ​
Moohii/Dropla​
​
January 2023 – March 2025

- Oversaw internal process optimization initiatives
- Managed communication between technical and business teams
- Helped implement new workflows to improve team efficiency
- Participated in product discussions and task prioritization​
​
​
​
Monitoring Specialist / Team Manager (last 3 years) ​
Murka, Dnipro

May 2016 – January 2023

- Monitored, diagnosed, and resolved issues with virtual application servers
- Recorded and followed through incidents in an issue tracker
- Allocated tickets support and escalated issues due to customer problems
- Provided support to users to assist with payments and services
- Regular exploratory testing of end user mobile and web applications - Mentored new
team members from their onboarding to working in full capacity - Took on a managerial
role for the last 3 years: coordinated scheduling, led team meetings, conducted
onboarding, and improved operational workflows

Education & Courses
Project Management Course

Online Ukrainian School of Project Management by D. Prilutskiy

Skills
- Customer.io, SMS Fly, Jira, Confluence, Zendesk, Firebase, HelpShift, Nagstamon, Microsoft
Office Suite, CMS/CRM systems, SSO (Gamingtec) ​
- Marketing Skills: Email & SMS marketing, Audience segmentation, Funnel building,
Campaign analytics, Budget tracking, Report preparation, User retention strategy​
- Methodologies: Agile (Scrum, Kanban), Product Lifecycle Management, Marketing Funnel
Optimization​
- Strengths: Team leadership, Problem-solving, Communication, Adaptability, Customer
focus, Analytical thinking, Attention to detail

Languages
English – A2

Russian – Native

Ukrainian – Native

Interests
Travel, cars, football, stand up, games, video content creation, photography.