Катерина

KATERINA IVANNIK

EXPERIENCE

QAD manager
2021 - now

Developed strong analytical and decision-making skills by
Address resolving disputes between clients and technical writers on
Kyiv, Ukraine programming projects. Evaluated project quality, analyzed
both perspectives objectively, and determined fair refund
Phone allocations based on evidence and performance
[открыть контакты](см. выше в блоке «контактная информация») assessment.

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[открыть контакты](см. выше в блоке «контактная информация») Affiliate Manager
2022
My role involves attracting new partners and maintaining
EDUCATION strong relationships with existing ones — from handling
University of food technology incoming requests to building long-term cooperation. I
focus on developing the current partner base, optimizing

LANGUAGES and scaling profitability, and providing quick, effective
support to webmasters by resolving any issues that arise.
Ukrainian - Native I’m also responsible for managing and overseeing all

English - B2
reporting processes, including statistics, invoices, and
payments.

CreditCube
Senior customer service
INTERESTS representative
2019 - 2021
Technology While working with clients from the USA, I was actively
Travelling involved in verifying their personal and financial data,
utilizing CRM systems, and analyzing client bank statements
SMM
to assess their financial capabilities. Additionally, I tested IT
Psychology software designed to automate and streamline business
processes. As a senior representative, I trained
approximately 15 team members and provided support for
handling complex client issues.