Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17615139/

Опыт работы

Senior concierge specialist / Field service engineer

с 06.2023 по 02.2025 (1 год 9 месяцев)
Thermo Fisher, Львів (IT)

Oversaw procurement contracts, service agreements, and vendor negotiations, aligning terms with financial goals and company policies.
◊ Processed and managed purchase orders, generating POs from service provider quotes and tracking timely fulfillment.
◊ Scheduled and coordinated engineer visits for installations, annual inspections, preventative maintenance, and calibrations.
◊ Oversaw scheduling, logistics, and administrative tasks, ensuring smooth site operations and effective project planning.
◊ Conducted inventory control, vendor coordination, and onboarding of new team members.
◊ Identified process gaps and recommended solutions to improve operational workflows and efficiency.

Customer service specialist

с 02.2023 по 06.2023 (5 месяцев)
Perkin Elmer Service Specialist, Дистанційно (IT)

◊Demonstrate (CMMS)proficiency, to support Amgen laboratory awareness and interpersonal skills updates to equipment work order records.
◊Strong relationship management skills, collaborating with vendors, service providers, and internal teams to ensure seamless operations and high-quality service delivery
◊Handled all customers interactions with the highest level and professionalism. accommodating special requests whenever possible.
◊Update the customers regarding status of requests.
◊Scheduling and meeting and escort vendors.
◊Operations so guests receive their food as quickly and accurately as possible.

Support specialist

с 06.2020 по 07.2022 (2 года 2 месяца)
Intent Solutions Group, Дистанційно (IT)

◊Helping to broad range of clients, using different types of platform and social media
◊Supported Open Exchange projects for top international investment banks, ensuring seamless delivery of online webinars, virtual conferences, and live streaming events.
◊Conducted and facilitated webinars and live-stream sessions, managing technical setup and smooth execution for global audiences.
◊Provided real-time troubleshooting and client assistance during conferences to resolve technical issues quickly and minimize disruptions.
◊Maintained a positive, empathetic, and professional attitude toward clients, strengthening relationships and ensuring an excellent customer experience.
◊Responded promptly to client inquiries via email and phone, addressing and resolving concerns efficiently, and escalating complex cases when necessary.
◊Led the in-house English-Speaking Club and mentored colleagues to improve their communication and language skills.

Дополнительное образование и сертификаты

( IT recruiting from scratch ) Evo Talents

2025, 2 months

Знания и навыки

• Пунктуальність
• Чесність
• Дисциплінованість
• MS Excel
• Task management

Знание языков

Английский — продвинутый