Богдана

BOHDANA RISHKO

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Aylesbury

COMMERCIAL SALES & OPERATIONS MANAGER

Results-driven Commercial Manager with experience leading business centre operations, driving B2B sales growth, and managing
client relationships within flexible workspace and fintech environments. Proven ability to convert leads into long-term clients,
improve occupancy rates, and deliver high levels of customer retention. Strong commercial awareness combined with operational
leadership and revenue focus.

Seeking a Sales, Account Management, or Commercial Operations role where I can contribute to revenue growth and business
performance.

Experience

IWG Plc - Community Sales Manager, Aylesbury / Oxford 02/2023 - Present
Lead the commercial and operational performance of a multi-tenant business centre within a global flexible workspace provider.

Key Responsibilities & Achievements:

●​ Increased centre occupancy from 20% to 50% within 6 months through strategic B2B prospecting, pipeline management,
and consultative selling.
●​ Secured a new corporate client on a 2-year contract worth £350,000+, managing the full sales cycle from negotiation to
contract completion.
●​ Delivered approximately £175k annual recurring revenue from a single enterprise account.
●​ Manage the full sales cycle from enquiry to contract signing and renewals.
●​ Oversee the centre pipeline and forecast occupancy performance.
●​ Develop local business growth strategies and community engagement initiatives.
●​ Maintain strong client relationships to increase retention and lifetime value.
●​ Coordinate centre operations, including billing, supplier management, security, cleaning, IT, and facilities.
●​ Support lease renewals, contract negotiations, moves, and terminations.
●​ Utilise social media and local marketing initiatives to generate new business leads.

IWG Plc - Community Associate, Oxford 08/2022 - 02/2023
Supported daily operations and client services within a high-performing business centre.

●​ Managed client onboarding and account administration.
●​ Handled billing queries, invoicing, and supplier coordination.
●​ Conducted viewings and supported sales pipeline activity.
●​ Ensured centre presentation and service standards were maintained.
●​ Completed compliance audits and operational reporting.
 Ciklum / eToro (Fintech) - Customer Support Representative 03/2021 - 05/2022
Provided customer support for global trading platform users in a fast-paced fintech environment.

●​ Managed high volumes of live chats and email cases.
●​ Handled financial, verification, and trading-related queries.
●​ Maintained a 90%+ customer satisfaction rate.
●​ Resolved complex cases following regulatory and compliance guidelines.
●​ Built strong knowledge of financial markets, cryptocurrency, and trading products.

Fashionista - Sales Representative 02/2020 - 03/2021
●​ Delivered sales targets within a retail environment.
●​ Built customer relationships and increased repeat business.
●​ Provided personalised service and upselling strategies.

Core Skills
●​ B2B Sales & Lead Conversion
●​ Account Management
●​ Revenue Growth & Occupancy Strategy
●​ Client Retention
●​ Commercial Negotiation
●​ Business Operations Management
●​ Pipeline Forecasting
●​ Financial & Billing Administration
●​ Customer Experience Strategy
●​ Stakeholder Relationship Management​

EDUCATIN
Bachelor’s Degree in Tourism​
Lviv State University of Physical Culture – 2018

Tourism & Hospitality Industry Diploma​
International Academy of Tourism – Bulgaria - 2016

Languages​
Ukrainian (Native)​
Russian (Fluent)