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Руслана

Customer success manager

Возраст:
22 года
Город проживания:
Черкассы
Готов работать:
Удаленно

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Ruslana Lupii Email
[открыть контакты](см. выше в блоке «контактная информация»)
Product Designer Language
ENGLISH: C1 

Multilingual educator and administrator with hands-on POLISH: C1
teaching, school management, and legal translation
experience across Polish, English, Ukrainian, and Russian.

Work experience Education & Learning
"Uczmy się polskiego!" Bachelor’s Degree in Translation
Polish Language & Culture Bohdan Khmelnytsky National University of
Cherkasy, 2020 - 2024
School | Language School
Administrator Master’s degree
University of Humanities and Economics in
April 2022 – September 2023 Lodz, 2024-2025
500+ active students per month

50+ inquiries monthly with a 70%+ conversion NAWA summer course of Polish Language
rate

15+ concurrent groups, managing a team of 9 and Culture.

teachers
University of Silesia, Aug 2022
Maintained 70%+ payment discipline during
crisis periods, ensuring 100% on-time teacher Summer Course of Polish Language and
payments and full support
Culture.

90%+ student retention rate
Nicolaus Copernicus University, July 2023
Led end-to-end administrative operations of a
language education institution, supporting 500+ NAWA summer course of Polish Language
active students monthly and maintaining a 90%+ and Culture.

retention rate. Managed a 50+ inquiry pipeline per University of Silesia, Aug 2024
month with 70%+ conversion through structured
consultations and optimized enrollment flows.
Coordinated 15+ concurrent study groups and a Language Teacher &
team of 9 teachers, ensuring clear
communication, balanced scheduling, and
Translator Skills
uninterrupted operations during crisis periods. Advanced proficiency in taught and working
Implemented proactive payment tracking and languages

reminder systems, reducing overdue payments by Lesson planning and curriculum development

70% while guaranteeing 100% on-time teacher Student-centered and communicative teaching
compensation. Maintained high-response methods

multichannel communication and a service- Assessment and progress tracking

driven school environment that directly supported Classroom and group management

growth and stability. Clear explanation of complex grammar concepts

Academic, legal, and official translation

Terminology management and proofreading

Languages: Polish (C1), English (C1), CAT tools (e.g. Trados, MemoQ, Smartcat)

Ukrainian (Native), Russian (C1)
 Cross-cultural communication

Teaching Levels: A1–C1 (CEFR Framework) Time management and professional ethics
Work experience Certification & Academic
Recognition
"Uczmy się polskiego!"
Polish Language & Culture Certificate of Participation
XXV All-Ukrainian Scientific Conference of
School | English & Polish Young Researchers, “Current Issues of
Language Instructor Natural and Humanitarian Sciences in
Young Scholars’ Research”


March 2022 – Present
Delivered English and Polish instruction to over 100 Bohdan Khmelnytsky National University
students annually, managing 30+ classes per of Cherkasy - May 10–11, 2023

week. Achieved measurable outcomes with 90% of
students improving their language level within 6–
9 months, 80% student satisfaction, and over 75%
Certificate of Participation
course completion rate, while designing engaging, 6th International Scientific and Practical
communicative lessons and providing targeted Conference , “Cross-Cultural
feedback to maximize learning and retention. Communication and Translation Studies:
Common Issues and Development
"Uczmy się polskiego!" Prospects”


Polish Language & Culture
School | Methodology Hryhorii Skovoroda University - May 12–13,
2023
Coach & Trainee Mentor
May 2023 – Present Certificate of Participation
XVII All-Ukrainian Student Translation
Provided expert methodological guidance and Competitio n



professional mentorship to over 10 trainee
instructors, delivering 100+ hours of consultations Volodymyr Dahl ast Ukrainian National
E

and conducting 5–10 classroom observations per University, Kyiv - 2023
month. Led comprehensive onboarding programs
to establish foundational teaching competencies,
reviewed and enhanced lesson plans, and offered Certificate of Attendance
actionable feedback to improve instructional Summer Copernican Course of Polish
effectiveness. Ensured over 90% adherence to Language and Culture (C1)


school pedagogical standards while contributing
to curriculum development and refining internal Nicolaus Copernicus University - July 31,
teaching methodologies to maintain consistent, 2023
high-quality instruction.
Certificate of Attendance
Workshop Series “Polish Literature –
Cherkasy Gymnasium No. 9 | Polish Non-Fiction”


Polish Language Teacher
University of Silesia - August 5–7, 2024
September 2024 – May 2025
Taught Polish to middle school students in line Certificate of Attendance
with state curriculum, developing reading, writing, NAWA Polish Language Course (C1 C2)


/

listening, and speaking skills through structured,
age-appropriate lessons. Created tailored University of Silesia - August 2 , 2024
8

educational materials and assessments, tracking
student progress and maintaining accurate
records.

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