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Опыт работы

IT infrastructure monitoring engineer (MS SCOM)

с 10.2012 по 10.2017 (5 лет)
Київстар, Київ (Телекомунікації, зв'язок)

Responsible for IT infrastructure monitoring to ensure stable and uninterrupted service delivery for company users and subscribers.

Key responsibilities:
- Monitoring and handling system events in line with defined KPIs
- Timely incident logging and processing based on monitoring alerts
- Escalating high-priority incidents within defined timeframes
- Managing incidents according to SLA and OLA agreements
- Coordinating with system administrators and cross-functional teams
- Handling requests within Event, Incident, and Problem Management processes
- Processing alerts from Call Center related to mass complaints resolve process managing for GSM, FTTB subscribers
- Supporting planned maintenance activities
- First-line incident resolution

Reporting & analytics:
- Preparing performance reports and system failure statistics
- Generating daily/weekly monitoring reports

Key skills & achievements:
- Strong understanding of IT infrastructure in large-scale environments
- Understanding ITIL/ITSM practices such as Event, Incident, and Problem Management processes
- Hands-on experience with Billing, CRM, ERP, and other enterprise systems
- Experience with monitoring tools: MS SCOM, HP OpenView
- Experience with Unix/Windows systems and networking
- Basic knowledge of web technologies
- Strong communication and teamwork skills

Data Center Technical Support Engineer

с 08.2011 по 10.2012 (1 год 3 месяца)
Datagroup, Київ (Телекомунікації, зв'язок)

- Monitoring and maintaining engineering infrastructure of data center sites (PDU, UPS PowerWare, access control systems, HVAC – chiller/fancoil)
- Working with monitoring tools: Cacti, Cisco Info Center (NetCool), UniPing
- Participating in incident response and prevention
- Supporting equipment installation and decommissioning
- Basic configuration of Windows/Unix servers (via KVM)
- Providing customer support via phone and email
- Supervising contractors
- Ensuring SLA compliance for colocation services

Project Manager / Service Center Manager

с 11.2010 по 01.2026 (15 лет 3 месяца)
AppleTech, Київ (Послуги для населення та бізнесу)

Managing a service center for electronics repair and an online store. Fully responsible for business operations and growth.

Key responsibilities:
- Working with suppliers and manufacturers (mainly China)
- Organizing international logistics for specialized products
- Managing inventory, warehouse, and supply chain
- Leading and coordinating service team operations
- Overseeing repair and diagnostics processes
- Supporting and developing B2B client relationships
- Working with contractors and partners
- Organizing staff training and onboarding

Образование

National University of Food Technologies (NUFT)

Degree in Mechanical Engineering Specialization: Equipment for food and processing industries. Qualification: Design Engineer, Київ
Высшее, с 2007 по 2012 (5 лет)

Знания и навыки

• Windows
• MS Office
• Linux
• Ubuntu
• Работа с оргтехникой
• AutoCAD
• UNIX
• Mathcad
• OSI Model
• КОМПАС-3D
• RHEL
• Autodesk Inventor
• DHCP
• Неконфліктність
• Адміністрування Windows Server
• ArduPilot
• Betaflight
• FPV-пілотування
• 3D-моделювання
• Пілотування
• Керування БпЛА
• TCP/IP

Знание языков

• Английский — средний
• Украинский — свободно

Дополнительная информация

UAV Experience
FPV & Autonomous Drone Development (Independent Practice)

2024 – Present
- Assembling and configuring FPV drones (2”–10”) for various applications
- Implementing payload delivery systems and positioning solutions with optical flow/rangefinder sensors
- Configuring ArduPilot (ArduCopter) via Mission Planner. Also experienced with Betaflight
- Integrating peripherals: GNSS modules, rangefinders, servos, camera rotating and payload dropping systems
- Performing PID tuning and flight optimization
- Planing and executing autonomous missions
- Building and modifying ArduPilot custom firmware for budget flight controllers (F405, H743 series)

Working with communication protocols:
- MAVLink, CRSF, ExpressLRS, MSP DisplayPort
- PWM, DShot
- UART, SPI, I2C, CAN, GPIO

Field testing and flight operations in various environments (long-range, confined spaces, forest terrain)
Performing ongoing repair, diagnostics, and upgrades of UAV systems

Passed FPV Training ("Reservist" UAV School) November 2024
- Long-range flights (5+ km)
- Deployment of ground stations and repeater systems
- Mission execution using tactical mapping tools "Kropyva"
- Payload delivery (training scenarios)
- Precision flying in constrained environments
- Crew-based operations (pilot + navigator)

Other skills:
- Basic CAD: Kompas, Autodesk Inventor, SolidWorks, SketchUp, Cura
- 3D modeling and printing for personal projects
- IoT prototyping with ESP32/ESP8266
- LoRa communication and Meshtastic networks
Driver’s license: Category B