Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17725479/

Опыт работы

Customer success specialist

с 03.2022 по наст. время (4 года)
IT Product Company, Дистанційно (IT)

Managed and developed a portfolio of 200+ client accounts simultaneously
• Resolved complex client cases and reduced churn
• Generated revenue through upsells and cross-sales
• Mentored new employees and performed team lead responsibilities
• Maintained top performance metrics in the department

Sales Manager

с 09.2021 по 03.2022 (7 месяцев)
IT Product Company, Київ (IT)

• Maintaining a client database
• CRM robot
• Сommunication with several departments.

Assistant Manager

с 09.2020 по 09.2021 (1 год)
Restaurant / HoReCa, Вінниця (Готельно-ресторанний бізнес)

•Assisted with operational management
•Coordinated staff and monitored service quality

Sales Manager

с 09.2019 по 09.2020 (1 год)
Loyalty Program (discount cards), Вінниця (Маркетинг, реклама, PR)

•Direct field sales and product presentation
•Ranked #1 in a 4-person team for several months

HR Manager / Service Manager Assistant

с 09.2017 по 09.2019 (2 года)
Auto Service, Вінниця (Автобізнес та автосервіс)

•Coordinated mechanics and workflow
•Sold spare parts and service packages
•Assisted with technical service operations

Образование

Vinnytsya State Agrarian University

Specialist of machine design and equipment for food production and processing, Вінниця
Неоконченное высшее, с 2017 по 2019 (2 года)

Дополнительное образование и сертификаты

Бізнес-Конструктор

2025, 1 день

Знания и навыки

• Pipeline Management
• Churn Reduction
• KPI Tracking
• dana analysis
• Communication
• Negotiation
• Problem Solving
• Customer Lifecycle Management
• Sales management
• Escalation Management
• Client Onboarding
• Account Management
• B2C Sales
• Upselling
• Customer Retention
• CRM
• Croos-Selling
• Customer Success
• Team Mentoring
• • Stress Resistance & Adaptability
• Objection Handling

Знание языков

• Украинский — свободно
• Английский — средний