Дарина

DARYNA
DENYSENKO
Manager Luxury & Beauty Industry
Beauty Salon Director with strong expertise in
developing premium service environments and driving
business profitability. Specialized in creating high-end
client experiences, building high-performing teams, and
scaling salon operations through strategic sales and
marketing. Results-driven with a keen eye for brand
aesthetics and long-term client retention.

EDUCATION EXPERIENCE
Karazin National University Manager&Marketing manager of beauty salon

Marketing advertising and PR| 2018 - Dubai, UAE. SkinShell | 2023 - 2025
2022 Manage daily operations and ensure a premium
Journalists school Kharkiv customer experience across luxury treatments.
Organized beauty events in collaboration with Mandarin
National Channel “OTB” | 2012 - 2015 Oriental, Bvlgari, Sirene by Gaia.
Build partnerships with premium businesses and oversee
Prepared and produced news stories for team coordination, scheduling, and service quality.
broadcast, conducted interviews with Supervise client communications and handle CRM to
subjects and experts, and worked both maintain long-term relationships.
on- and off-camera, including reporting, Analyze marketing performance, monitor KPIs, and
stand-ups, and voiceovers. implement growth-driven improvements.
Lead, train, and motivate a cross-functional team to
maintain service excellence and consistency.
SKILLS Oversee CRM, customer feedback, and service recovery
to maintain high satisfaction and retention rates.
Luxury Buying & Product Curation

Community & Event Planing Management
SMM - Manager
Client Experience & Onboarding
Freelance | 2018 - 2025
Hospitality & Operations Management
Developed and executed full-scale SMM strategies for
Crisis Handling & Problem Solving fashion, beauty, and lifestyle brands.
Managed premium client accounts: content planning,
Team Coordination & Leadership tone of voice, visual identity.
Launched targeted ads (Meta Ads, TikTok Ads) with KPIs
Communication & Brand Representation focused on sales growth and engagement.
Conducted analytics and optimization: grew audience
Upselling & Client Relationship Management
by +200% and increased ER by 30% within 6 months.
Social Media Strategy & Brand Storytelling Coordinated designers and copywriters, ensuring high-
quality content delivery.
Strategic Thinking & Problem Solving

CRM & Customer Support

Trend Forecasting & Market Research

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LANGUAGES Community Specialist

English — Fluent Qatar Airways | 2022 - 2023 Closed luxury events
Russian — Native
Ukrainian — Native Represented Qatar Airways at closed VIP and luxury
German — Beginner events.
Delivered world-class hospitality and guest support for
executives, diplomats, and media representatives.
Coordinated event logistics and ensured smooth
TECH&TOOLS communication between internal and external teams.
Providing exceptional, detail-oriented service aligned
Nexudus, Salto, CRM Systems, Notion, with Qatar Airways’ luxury standards
Google Workspace, Canva, Meta Ads Supporting seamless event flow through coordination with
Manager, TikTok Ads, Social Media internal teams and external vendors
Platforms, Miro, Figma Upholding the brand image and ensuring a refined,
hospitable atmosphere
Engaging with a diverse, international clientele, including
diplomats, executives, and media professionals

Customer Support sales/manager

Addsalesforce | 2018 - 2021 Vinted and Picanova

Started as a content moderator on the Vinted platform and
gradually moved into customer support and sales. Over four
years, advanced from a junior role to manager, developing
strong skills in digital communication, client service, and
sales.
Handled customer inquiries and resolved issues via chat,
email, and phone
Upsold platform services and special offers
Maintained high customer satisfaction (CSAT 95%+)
Managed user database, collected feedback, and
contributed to UX improvements
Collaborated closely with development and marketing
teams
Took part in training new team members and creating
internal guides

Certificate of completion of buyer education

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 Daryna Denysenko

17/12/2025

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