Юрій

Yurii Lupei

Contacts: [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Germany

PROFESSIONAL SUMMARY

 Experienced professional with 16 years in international relations and diplomacy.
 Solid background in conducting in-depth research and analysis. Successfully contributed to
multiple projects by identifying trends and providing actionable insights. Demonstrated
analytical skills and attention to detail through effective data interpretation and report
generation.
 Creative and persistent to effectively solve various problems that may arise. Committed to
completing accurate and thorough competitive assessments.
 Skilled in arranging meetings for top officials, negotiating with international partners, and
planning events while efficiently managing calendars. Strong communication skills
complement strategic planning and critical thinking abilities. Proficient in preparing
complex documents, proofreading, and handling official correspondence with precision.

SKILLS

 Computer Skills
 Fast learner
 Communication skills
 Critical thinking
 Attention to details
 Multitasking
 Verbal and written communication
 Schedule management
 Calendar management
 Document preparation
 File systems management
 Report writing
 Appointment coordination
 Google Workspace
 Meeting support
 Business correspondence
 Digital file management
 Problem-solving

WORK HISTORY

Embassy of Ukraine in Indonesia, Jakarta - Administrative and Economic Affairs Officer
Jakarta, Indonesia 12/2023 - 11/2025

 Served as First Secretary at the Embassy of Ukraine in Indonesia. In this role, among my
duties are:
 Drafted official correspondence, ensuring clarity and adherence to diplomatic protocols.
 Engaging in diplomatic negotiations and discussions to promote Ukrainian economic
interests.
 Assisting in organizing and coordinating official events.
 Conducting research and analysis on economic and social issues relevant to Ukrainian
foreign policy.
 Providing support to Ukrainian businesses and promoting trade and investment
opportunities.
  Due to the lack of staff, performing some administrative and office management duties.

Lucky Kong - Customer Support Specialist

Remote 09/2022 - 09/2023

 Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
 Handled escalated support cases with diplomacy and tact, successfully defusing tense
situations between the company and its customers.
 Streamlined support ticket system to reduce response times, significantly improving
customer service efficiency.
 Analyzed customer feedback to identify trends and recommend process improvements.
 Developed knowledge base articles for common customer issues, improving self-service
options.
 Developed strong relationships with clients, resulting in repeat business and positive
feedback.
 Helped large volume of customers every day with positive attitude and focus on customer
satisfaction.

Embassy of Ukraine in India, New Delhi - Personal Assistant to the Ambassador

New Delhi, India 02/2017 - 09/2021

 Serving as the personal assistant to the Ambassador; arranging visits of the Ambassador of
Ukraine around India and to other countries of concurrent accreditation.
 Managed calendar of the Ambassador, scheduling his meetings, preparing speeches and
presentations; managed follow-up.
 Managed travel arrangements including flights, accommodations, and itineraries for smooth
business trips.
 Created reports and documents as requested by the Ambassador.
 Developed talking points for executive leadership, ensuring consistent messaging across all
communications platforms.
 Facilitating diplomatic relations between Ukraine and India through meetings and events,
responsible for the protocol issues.
 Conducted researches on political cooperation between India and countries of the Region,
internal processes and governments' policy.

Ministry for Foreign Affairs of Ukraine, Kiev - International Affairs Officer, Asia-Pacific
Region

Kiev, Ukraine 10/2014 - 02/2017

 Responsible for the development of relations of Ukraine with a few countries of the Asia-
Pacific Region, namely: India, Sri Lanka, Bangladesh, Maldives and Nepal. Some fields of
my responsibilities back then:
 Organization of visits to Ukraine by foreign delegations and high-ranking officials of
foreign states. Among the most prominent was the first ever visit of the Minister for Foreign
Affairs of Sri Lanka to Ukraine;
 Effective communication with the governmental bodies of Ukraine and countries of
responsibility. In particularly, was responsible for the arranging the negotiation process of
Ukrainian governmental officials, including advising them and providing with all necessary
information and thesis that involved cooperation in the economical, political, cultural, digital
fields;
 Preparation speeches for high-ranking officials of Ukraine.
Embassy of Ukraine in Azerbaijan, Baku - Press Secretary & Education Affairs Officer

Baku, Azerbaijan 09/2010 - 09/2014

 Assisting in organizing and coordinating official visits and events.
 Promoting cooperation between universities of both countries, arranged mutual visits for the
leadership of educational institutions.
 Conducting researches and analysis on social issues.
 Arranging numerous press-conferences, round tables, interviews and other events for the
press and media that involved the Head of the Embassy.
 Liaison officer for the local press and media, issuing statements on the behalf of the
Embassy.
 Built strong relationships with key journalists, resulting in increased media opportunities for
the organization.
 Collaborated with internal teams to create compelling content for use in a variety of media
channels.
 Created comprehensive press kits to provide relevant information to media representatives at
events and conferences.

EDUCATION

07/2008 Diplomatic Academy of Ukraine Kyiv, Ukraine Master: International Relations

01/2004 Uzhhorod National University Uzhhorod, Ukraine Bachelor: Political science

LANGUAGES

English (B2), German (A2), Ukrainian (native).

DETAILS

 Nationality: Ukrainian

ADDITIONAL INFORMATION

Ready for flexible working schedule / night shifts