Nnamdi

EZEJI NNAMDI
Sales Support Rep | Business Assistant | Business Operations
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PROFESSIONAL EXPERIENCE
Customer Support Specialist, Booking.com 2021 – 2025
Responded to customer requests through email and phone, providing timely
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support and solutions.
Assisted users with account updates, booking concerns, and service-related
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questions.
Maintained detailed support records and escalated complex cases when
•

necessary.
Contributed to improving response efficiency by organizing customer interaction
•

logs.

Sales Coordinator, Vodafone 2022 – 2024
Supported the sales team by managing client inquiries and maintaining accurate
•

CRM records.
Assisted in identifying new business opportunities and nurturing potential leads.
•

Coordinated communication between clients and internal teams to ensure
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smooth service delivery.
Monitored sales performance metrics and prepared weekly progress reports.
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Business Development Assistant, SAP 2020 – 2021
Assisted in researching potential business leads and identifying market
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opportunities.
Supported outreach efforts by preparing sales materials and client presentations.
•

Helped maintain contact databases and track interactions with prospective
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clients.
Collaborated with the sales team to improve follow-up processes and client
•

engagement.

EDUCATION
B.Sc. Sociology & Anthropology, Enugu State University of Science and Technology 2018 – 2021

SKILLS
Sales Support & Lead Generation Customer Relationship Management (CRM)
Client Communication & Relationship Building Remote Collaboration & Digital Communication
Market Research & Business Development

LANGUAGES
English
—B2 ( Upper intermediate,
Professional Proficiency)