Діана

MARIIA-DIANA KARPA

Profile

Customer-focused professional with experience in international
user support and access management. Skilled in resolving
technical issues, handling customer requests, and working with
SAP systems. Strong communication skills and ability to work in a
Oct 04 , 2000 remote environment.

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Work Experience
Lviv, Ukraine

Education Nestlé Business Services
Role Coordinator (Access Management / SAP Support)
Master’s Degree in
International Relations
Provided user support across Switzerland, United
Ivan Franko National Mar 2021 – Kingdom, Austria, and Germany
University | Lviv , Ukraine Jul 2025 Managed system access, roles, and authorizations in
(On maternity leave
since Jul 2025) SAP
2018 – Jan 2024 Resolved access issues and restored user accounts
Communicated with users via email and phone in
English
Expertise Worked with SAP S/4HANA, SuccessFactors, and
Concur
Customer Support Used ServiceNow for ticket management
Managed role assignments and user access for SAP
SAP S/4HANA
systems, ensuring data security
SAP SuccessFactors Collaborated with IT team to conduct system
upgrades and resolve technical issues
SAP CONCUR
MS Office
ServiceNow
Private English Tutor for Children
Canva
Taught English to children (beginner–elementary
levels)
Language 2018 - Jul
Created engaging and personalized lessons
2025
(On maternity leave) Supported development of communication skills
Ukrainian - Native
English - B2
Polish - A2
Spanish - A1