Olena

Olena Artymko
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Nationality: Ukrainian
Residency: Ukraine (Lviv/Truskavets), Qatar (Doha), UK (London )

__________EXPERIENCE

HNWI Operations Manager/ Assistant Manager reporting to the Head of Corporate/ VVIP
Private Properties (Confidential)/2022 Nov- 2024 Mar
- Start-up requirements, budgets for new projects, and quotations.
- Operations and event requisitions.
- Pre-opening and setup of new properties, including organizing special theme events.
- Allocating team members to ensure successful operations across all locations.
- Implementing SOPs, standards, procedures, and service sequences to enhance operational
efficiency.
- Assisting in hiring new associates, welcoming orientations, onboardings, and training sessions.
- Conducting yearly team member individual performance evaluations.
- Submitting team-required documentation to HR/Finance, including working hours, sick leave,
overtime, etc.
- Conducting research, presentations, meetings, and briefings.
- Collaborating closely with chefs, procurement, florists, housekeeping, spa, maintenance, IT,
security, outsourced entities, and others to foster strong interdepartmental relationships and ensure
smooth operational performances.
- Maintaining inventories and records of breakages and damages for all properties.
- Conducting maintenance reporting, prioritizing, scheduling, and follow-ups.
- Providing the best-in-class service and inspiring similar results in the team for reporting locations.
- Maintaining a safe and secure working environment.

HNWI F&B Supervisor /VVIP Private Properties (Confidential)/ 2018 Jan– 2022 Nov
- Protocol service standards
- Pre-opening and operating multiple properties, including international trips
- Associate performance evaluation and management
- Orientation and training for new and existing team members
- SOP development, task lists, checklists, packing charts, and other documents for consistent
standards
- Coaching, mentoring, and managing internal staff relations
- Weekly, annual leave, and daily team schedules
- Asset inventory maintenance worldwide
- Software requisitions and delivery

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- Petty cash and budget management
- Updating principal, entourage, and guest profiles preferences

Supervisor /AQUA/ __________ 2014 Aug– 2018 Jan
(All- day dining- Pre-opening) Rosewood Abu- Dhabi
- Working alongside the team while directing assignments to ensure teamwork, efficient and
thoughtful service, and consistent standards execution in a busy and demanding working
environment.
- Connecting with guests by creating experiences, memories, and demonstrating the finer touches of
luxury service.
- Taking, directing, and following through on assignments.
- Responsible for the supervision of all aspects of the restaurant functions in accordance with hotel
standards.
- Direct, implement, and maintain service and management philosophy which serves as a guide to
respective associates.

“Weddings and Events in Charge” __________ 2015 Oct– 2018 Jan
Rosewood Abu- Dhabi
-Responsible for all set-ups, execution, and breakdown of events and private functions as per Banquet
Event Orders.
-Staying in contact with the host/on-site contacts throughout the event to ensure the highest guest
satisfaction possible.
-Developing detailed side work, timeline, and assignments for staff for each event.
- Assuring the correct appearance, cleanliness, and proper set-ups of the venue used for each event;
is present to oversee the actual service and greeting of guests for all events.
-Handling Members and Guests’ complaints; Conducting post-event reports.
F & B Service Personnel __________ 2013 Mar-2014 Aug
Rosewood Abu Dhabi
Working with Micros, Respak, Zomato, daily briefings – special requirements, “86 items”, VIPs in-
house, required trainings; guest’s engagement; upselling; assisting with payments, submitting
reports/cashiering.
Service Personnel/Greeter __________ 2012 Mar- Nov
Carroll House Restaurant (USA)
Welcoming guests; taking orders; answering phone calls; handling payment procedures.
Service Personnel __________ 2011 Jul-Nov
Al Johnson’s Swedish Restaurant (USA)
Internship Program (USA) __________ 2009 Apr-2010 Jul
Birchwood Lodge (USA)
Training and observation throughout departments of hotel business.
Shop Assistant/ Credit Department Representative __________
2008Dec-2009Nov
Tehnolux
Student’s Work & Travel Program __________ 2007 Mar– 2007 Nov
PatioRestaurant & Motel (USA)

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 EDUCATION, COURSES & CERTIFICATES

Bachelor of Finance __________ 2003 – 2008
EUROPEAN UNIVERSITY OF FINANCE, INFORMATION SYSTEMS, MANAGEMENT & BUSINESS
Ukraine, Lviv
Secondary Education (Economy)__________ 1992 – 2003
School, High School (#2) Ukraine, Lviv region, Truskavets

“British Butler Institute Course’’ Certified __________ 2018, 2019, 2020, 2024

“Coffee Training at Vergano” ‘”Lahen CC Coffee Training” __________ 2020/ 2023

“Employee of the Year” __________ 2016
Rosewood Abu Dhabi

Harvard Manage Mentor Leadership Program __________courses 2014 – 2015

WSET Level 1 Award” 100% __________ 2015
Abu Dhabi

“Essential Food Safety” Certified for Abu Dhabi __________ 2015/2023
HACCP Abu Dhabi

“Ronnefeldt Tea Academy Seminar’’ “AVANTCHA Tea Training’’ 2015/2023
Abu Dhabi

“Wines Champion’’ Course __________ 2015
Rosewood Abu Dhabi/ LaCava

“First Aid’’ Certified __________ 2013 , 2019, 2023

Languages: fluent in Ukrainian, English, Russian and conversational Polish

References available upon request

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