Ліда

Lidiia Kolodii
Customer Support Specialist
📍📍 Lviv Region, Sambir, Ukraine
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Professional Summary
Customer Support Specialist with 3+ years of experience in technical support and over 10 years
of experience in logistics and procurement. Skilled in troubleshooting, customer communication,
and fraud detection. Proven ability to manage complex tasks, support international clients, and
maintain high service standards.

Work Experience
Customer Support Specialist
Lionentry 2020 – Present
• Provide customer support via Zendesk (email-based communication)
• Troubleshoot technical issues related to platform usage
• Handle fraud detection and account-related investigations
• Maintain timely responses and high-quality customer interactions
• Manage multiple customer requests while meeting deadlines
• Configured and deployed AI chatbot systems for [use case: customer support, internal
tools, etc.]
• Designed conversation flows and optimized responses for user engagement

Logistics & Purchase Manager
BRDR. Christensen | 2009 – 2023
• Managed logistics operations and coordinated international transport
• Prepared and maintained customs and shipping documentation
• Ordered materials and communicated with suppliers
• Ensured accuracy and compliance in all documentation
• Improved workflow efficiency through strong organizational skills
Employment Consultant
Global Project Polska | 2009 – 2010
• Recruited employees for international companies in Poland
• Assisted with visa and work permit documentation
• Organized transportation for employees working abroad
• Coordinated communication between clients and candidates

Education
Specialist Degree in Foreign Languages and Literature
Drohobych State Ivan Franko Pedagogical University
2002 – 2007

Skills
Customer Support & Operations
• Technical Troubleshooting
• Email & Ticket Support (Zendesk)
• Fraud Detection & Handling
Technical Skills
• Microsoft Word & Excel
• Computer Literacy
Languages
• English – Advanced
• Polish – Pre-Intermediate
• Ukrainian – Native
Soft Skills
• Communication
• Attention to Detail
• Critical Thinking
• Problem Solving
Additional Information
• Experience working with international clients
• Strong organizational and multitasking abilities
• Detail-oriented with a focus on accuracy and efficiency