Maksym

Support manager

Рассматривает должности:: Support manager, Operation manager, Technical support specialist, Customer success specialist, Спеціаліст підтримки користувачів, Менеджер з підтримки клієнтів, Операційний менеджер
Возраст:: 31 год
Город проживания:: Ивано-Франковск
Готов работать:: Ивано-Франковск, Львов, Удаленно

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17797137/

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Maksym Volobuev
Technical Support & Operations Specialist

Ukraine · Remote
(см. выше в блоке «контактная информация»)
Telegram: Wave_Strain

S U M M A RY

Technical Support & Operations Specialist with 4+ years of experience in e-commerce and platform-based environments.

Experienced in account setup, access management, troubleshooting, and client support across multiple digital platforms.

Strong background in handling high-volume client requests, resolving account-related issues, and supporting operational workflows.

Focused on structured problem-solving, attention to detail, and system stability.

PROFESSIONAL EXPERIENCE P L AT F O R M S

Supported multiple clients in a fast-paced environment, handling technical account operations Meta Ads TikTok Ads Google Ads
and troubleshooting across advertising platforms.

Support Manager

Marketing Agency (AdTech Environment) · 2025 – 2026 (6 months) CORE SKILLS

Handled high-volume client requests related to account setup, access issues, and platform Account Access Management
operations
Platform Troubleshooting

Managed account linking (bind/unbind) and Business Manager permissions Client Support (Chat/Email)

Supported clients with account restrictions and appeals Account Setup & Onboarding

Communicated with external providers to resolve technical issues Appeals Handling

Assisted in client onboarding and account preparation CRM & Task Management Systems

Maintained fast response times across multiple simultaneous conversations AI-assisted workflows (ChatGPT, Claude)

Troubleshot issues across Meta, TikTok, and Google Ads platforms

E-commerce Operations Specialist TO O L S

Private Business · 2021 – 2025 Multilogin AdsPower Airtable

Trello Bitwarden Slack
Managed full sales cycle across Ukraine and EU markets
Telegram WeChat
Handled customer communication (chat, email, calls)
Agency Panels (Chinese providers)
Processed payments via PayPal and international transactions

Coordinated logistics and delivery operations

Managed product listings (WordPress, WooCommerce, marketplaces)
LANGUAGES
Maintained inventory tracking using Excel and Google Sheets
Ukrainian — Native
Ensured quality control and packaging processes
English — B1+ (written)

Maksym

Support manager

Контактная информация

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