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Yelyzaveta Kitchenko
[открыть контакты](см. выше в блоке «контактная информация») ISTQB Certified QA Operations Expert| Process Improvement Lead
| Technical Support Specialist “Championing Business Process
[открыть контакты](см. выше в блоке «контактная информация») Success by Commanding QA Change Management Initiatives"
yelyzavetakitchenko (LinkedIn)
Warwick, England, United Kingdom

Top Skills
Summary
Software Testing Fundamentals
Test Design Techniques "As we look ahead into the next century, leaders will be those who
Test Management empower others."
- Bill Gates
Certifications
ISTQB Certified Tester Foundation Driving efficiency and productivity for several cross-departmental
Level v4.0 2024 objectives, I have learned the importance of the minute aspects
of diverse projects I have led in the past. Leading as a QA Test
Engineer has contributed to my growth not only as an employee but
as a person. I am able to steer the success of operations through
continuous improvement initiatives throughout my 5+ years of tenure
for diverse roles.

Through my inimitable desire to ensure system administration
success, I have advocated for maximum process improvement
to mobilize functions outside of my scope of work throughout
tenure, having applied fast-paced problem-solving skills in multiple
instances.

As a Technical Management Professional, I demonstrate my
superior program monitoring and execution skills when I:
☑ Served as the executive liaison with 5 product owners to stay
current on intended functionality.
☑ Acted as the subject matter expert by communicating complex
technical information in simple terms to 5 team members.
☑ Ensured the prioritization of efficiency across 2 departments with
prompt resolution of system issues.
☑ Provided documentation on troubleshooting of technical processes
to support desk staff.

The passion for this industry emanates from my experiences to
observe the value that it brings to society, thus pushing me to realize

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that each and every issue mitigated is able to influence the long-term
success of the company.

As an extraordinary team player, I am able to steer the coordination
of multiple diverse departments as the executive key point
person. Serving for client-facing operations as well as back-office
administration has taught me to execute tasks with a mindset that
encompasses all parties involved.

If you're in need of a professional with a longstanding background
of quality assurance, process improvement, and extensive business
management experience, then we should definitely connect!

You can reach me on here or via e-mail at
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Expertise: Technical Support | Process Improvement | Quality
Assurance Operations | Cross-functional Teamwork | Adaptability |
Problem-solving Skills | Project Management | Exceptional Customer
Service | Report Development

Experience
Causeway Technologies
3 years 5 months

QA Engineer
February 2023 - Present (3 years 1 month)
Leamington Spa, England, United Kingdom

Application Support Analyst
October 2022 - February 2023 (5 months)
Leamington Spa, England, United Kingdom

As an Application Support Analyst at Causeway Technologies, I was
responsible for providing technical support and troubleshooting assistance to
clients using our software solutions. My main responsibilities included:

Diagnosing and resolving technical issues reported by clients via phone or
ticketing system.
Documenting and tracking client issues in a timely and accurate manner using
CRM systems and other tools.
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Collaborating with cross-functional teams to identify and escalate critical issues
and ensure timely resolution.
Providing training and guidance to clients on how to use our software
effectively.
Contributing to the development of technical knowledge resources such as
FAQs, user guides, and knowledge base articles.
Continuously monitoring and analyse client feedback to identify opportunities
for improving our products and services.
During my time at Causeway Technologies, I had the opportunity to work with
a diverse range of clients across multiple industries, including construction,
engineering, and infrastructure.

Overall, my experience at Causeway Technologies allowed me to develop my
skills in technical support, customer service, and problem-solving. I am proud
to have been a part of such a talented and dedicated team, and I look forward
to applying my skills and knowledge to new challenges in the future.

iDeus
Software Test Engineer
November 2021 - September 2022 (11 months)
Kharkiv, Ukraine

This is the role wherein senior management entrusted me with more leverage
with regards to upper-level decision making for an organization throughout
tenure. My expertise in the field came in particularly handy when I provided
troubleshooting support of networks, as well as networking with stakeholders
to provide fundamental data for projects. My analytical skills also greatly
contributed when I researched new developments in testing methods/
equipment and provided testing procedures improvement.

Career Highlights:
☑ Provided multifaceted support to a team of 5 developers on resolution tactics
and tracked defects within the software.
☑ Conceptualised and executed 6 comprehensive test plans, test scripts, and
use cases to support testing objectives.
☑ Recognised by senior management for establishing clear measurable goals
and objectives for 5 projects.
☑ Maintained close collaboration with the QA team of 5 members to test
software quality through manual testing.

Satel.kz
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Manager of Sales
March 2017 - November 2021 (4 years 9 months)
Acting as the Sales Manager, I led key operational procedures by ensuring
the coordination of multiple cross-functional tasks concerning on-site
sales success. My continuous improvement skills also furthered when
providing regular feedback on operational concerns and project issues to key
stakeholders. Through these objectives, I had consistently leveraged customer
service and communication skills as the executive advocate for all process,
pricing, and product changes.

Career Highlights:
☑ Appreciated for maintaining good working partnership with 1C Enterprise
throughout tenure.
☑ Provided coaching, mentoring, and fast-paced troubleshooting support to a
team of 5 members to achieve target results.
☑ Acted as the frontline brand ambassador by engaging and serving a daily
average of 2 customers.
☑ Instrumental for creating plans and coordinating deadlines consistently to
ensure 100% deadline adherence of projects.

Lineage 2
Technical Support Specialist
January 2015 - November 2017 (2 years 11 months)
Izyum, Kharkiv, Ukraine

This particular role entailed the continuous accuracy for several functions,
requiring me to track each process in the most efficient way. I advocated
for communications as the company’s frontline ambassador for both back-
office operations and front-end client interactions. Senior management
recognized me for ensuring optimum quality management by successfully
testing functional and compatibility of new programs or updates in comparison
to existing applications.

Career Highlights:
☑ Enabled usability by monitoring 5 systems in operation and quickly
troubleshooting errors.
☑ Provided advice to 5 developers on problems with databases, performance
and other issues.
☑ Assisted 2 customers in identifying issues and recommended pertinent
solutions to restore service and functionality.

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☑ Ensured the prioritization of efficiency across departments with prompt
resolution of system issues.

Education
Kharkiv National University of Radioelectronics
Master's degree, Infocommunication Engineering · (September 2018 - May
2020)

Kharkiv National University of Radioelectronics
Bachelor's degree, Telecommunications Engineering · (September 2012 - May
2018)

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