Ольга

Olga Kazak
Account Manager | Client Relations | Project Coordination | Fluent English
Kyiv, Ukraine | Email: [открыть контакты](см. выше в блоке «контактная информация») | Phone: [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary
Accomplished professional with extensive experience in Account Management, Project Coordination, and Executive Support. Skilled in fostering strong client relationships, managing complex projects, and streamlining workflows to drive customer satisfaction and business growth. Multilingual (English, German, Italian, Ukrainian, Russian) with a proven track record of effective cross-functional communication and collaboration. Adept at CRM systems, sales pipeline management, and delivering results in fast-paced environments. Strong interpersonal, organizational, and problem-solving abilities developed through professional and extracurricular experiences.
Key Skills
• Account & Client Relationship Management
• Project Coordination & Team Leadership
• Customer Success & Problem Solving
• Sales Pipeline Management & Forecasting
• CRM Systems: HubSpot (basic), 1C (client database management)
• Communication, Negotiation & Presentation
• Multi-tasking & Time Management
• Tools: Jira, Asana, Google Workspace, Excel
• Languages: English – Fluent, German – Intermediate, Italian – Intermediate, Ukrainian – Native, Russian – Fluent
Professional Experience
Account Manager / Sales Support
TM Azovelektrozbut | 2017 – Present
• Managed a portfolio of 50+ clients, maintaining high satisfaction and retention rates above 95%
• Coordinated cross-functional teams across design, development, and marketing, accelerating project delivery by 20%
• Oversaw client pipelines in CRM systems, boosting deal closure rates by 30%
• Identified upsell and cross-sell opportunities, generating over $50K in additional revenue
• Optimized client communication workflows, reducing response times by 40%
Project Coordinator / Project Manager
Foxtrot Group of Companies | 2015 – 2017
• Directed 10–15 simultaneous projects, ensuring timely delivery of all tasks and milestones
• Served as the main client contact for project updates, increasing client satisfaction scores by 20%
• Implemented task tracking and workflow enhancements, improving team efficiency by 25%
• Prepared detailed stakeholder reports to support informed decision-making and resource allocation
• Proactively resolved operational challenges, minimizing delays and escalations
Executive Assistant / Translator
Royal Meat Logistic Company | 2012 – 2015
• Provided comprehensive administrative and communication support to management and international clients
• Translated business documents and correspondence (EN–UA/RU) with accuracy and timeliness
• Scheduled and coordinated meetings, improving internal coordination efficiency by 30%
• Maintained client databases and internal records for streamlined project tracking
Education
Master’s Degree in Translation and Philology
Taras Shevchenko Kiev State University | 2006 – 2012
Graduated with honors (red diploma)
Activities & Societies / Extracurricular Achievements
• University Magazine | Journalist – created content, managed articles, strengthened written communication and storytelling skills
• University Trade Union | Member – participated in student initiatives, organized events, developed teamwork and leadership abilities
• Poetry Competitions | Participant – honed creative thinking, self-expression, and presentation skills
• Beauty Contests | Participant – built confidence, public speaking, and audience engagement
Tools & Additional Skills
• CRM & Client Management: HubSpot (basic), 1C
• Project Management: Jira, Asana
• Office Tools: Google Workspace, Excel
• Languages: English – Fluent, German – Intermediate, Italian – Intermediate, Ukrainian – Native, Russian – Fluent
• Soft Skills: Communication, Leadership, Adaptability, Problem Solving, Presentation