Сервис поиска работы №1 в Украине
Vadym
Customer Support Specialist
- Возраст:
- 22 года
- Город проживания:
- Чортков
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17935386/
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Customer Support Specialist
[открыть контакты ](см. выше в блоке «контактная информация») [открыть контакты ](см. выше в блоке «контактная информация») Remote
ABOUT ME
Technical Support Specialist with 3 years of experience in managing high-traffic online
projects. Expert in community moderation, conflict resolution, and staff management.
Skilled in technical troubleshooting, including Windows OS setup and activity log
analysis. Proven ability to handle 100+ user requests daily while maintaining high quality
of service. Looking to bring my technical background and stress resistance to a
professional support team.
EDUCATION
Ivan Franko National University of Lviv | 2021-2025
Urban Studies, Spatial Planning, and Regional Development
WORK EXPERIENCE
International Gaming Project | 2019 - 2022
Lead Administrator / Community Operations Manager
Managed an online community of 9,000+ followers and handled concurrent loads of
400+ users.
Rose from entry-level helper to Lead Administrator by managing high-volume user
requests and staff training.
Implemented tracking system to monitor staff activity logs and ensure quality control.
Handled technical troubleshooting and resolved complex user disputes under pressure.
Performed regular audit of activity logs to identify bugs and system abuse.
SKILLS
Technical Support (L1/L2)
Windows & OS Troubleshooting
English: Upper-Intermediate (B2)
Conflict Resolution
Team Management
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ABOUT ME
Technical Support Specialist with 3 years of experience in managing high-traffic online
projects. Expert in community moderation, conflict resolution, and staff management.
Skilled in technical troubleshooting, including Windows OS setup and activity log
analysis. Proven ability to handle 100+ user requests daily while maintaining high quality
of service. Looking to bring my technical background and stress resistance to a
professional support team.
EDUCATION
Ivan Franko National University of Lviv | 2021-2025
Urban Studies, Spatial Planning, and Regional Development
WORK EXPERIENCE
International Gaming Project | 2019 - 2022
Lead Administrator / Community Operations Manager
Managed an online community of 9,000+ followers and handled concurrent loads of
400+ users.
Rose from entry-level helper to Lead Administrator by managing high-volume user
requests and staff training.
Implemented tracking system to monitor staff activity logs and ensure quality control.
Handled technical troubleshooting and resolved complex user disputes under pressure.
Performed regular audit of activity logs to identify bugs and system abuse.
SKILLS
Technical Support (L1/L2)
Windows & OS Troubleshooting
English: Upper-Intermediate (B2)
Conflict Resolution
Team Management
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/17935386/