Контактная информация

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Опыт работы

Management & AI Automation - Professional Development

с 11.2025 по наст. время (6 месяцев)
Professional Development, Київ (IT)

Investing in focused professional development in AI-driven automation and management.
- Completing "AI Specialist 3.0" — business process automation using AI tools
- Deepening expertise in operational leadership and team management
- Applying AI tools to optimise support operations and workflows

Head of IT Customer Support, Service Desk

с 02.2021 по 10.2025 (4 года 9 месяцев)
Atlaslive (iGaming) — Kyiv, Ukraine, Дистанційно (IT)

- Built and scaled Service Desk and partner support operations from scratch, handling 4000+ partner requests per month.
- Led and developed a 22-person cross-functional IT support team responsible for partner and internal service operations.
- Designed incident, request, and knowledge management frameworks, integrated with Product, Engineering, and Business teams.
- Implemented Jira Service Management as the central support platform and automated workflows to improve efficiency.
- Defined SLA standards, reporting frameworks, and KPIs, enabling data-driven operational decisions.
Key Achievements:
- Launched company-wide Service Desk operation and centralized partner support processes
- Built a cross-team collaboration model between support, product, and engineering
- Established operational foundations enabling scalable growth of support operations
- Took ownership of up to 70% of technical setup tasks required to onboard new partners

Junior Project Manager

с 02.2021 по 10.2021 (9 месяцев)
Atlaslive (iGaming) — Kyiv, Ukraine, Київ (IT)

- Facilitating Agile ceremonies and sprint planning processes
- Supporting backlog management and task coordination in Jira
- Monitoring delivery progress and identifying project blockers
- Coordinating communication between product, engineering, and support teams
- Maintaining project documentation in Confluence

Приватний підприємець

с 09.2018 по 01.2021 (2 года 5 месяцев)
ФОП, Дистанційно (Роздрібна торгівля)

Sales and Services

Regional Operations Manager

с 05.2005 по 08.2018 (13 лет 4 месяца)
Blitz-Inform JSC, Київ (Видавництво, поліграфія)

- Led regional operations for a distributed organization of 100+ employees across sales, service, and administrative departments.
- Developed and implemented operational processes improving efficiency and cross-team coordination.
- Managed staff recruitment, training, and performance management, ensuring operational stability.
Key Achievements:
- Successfully led distributed teams of 100+ employees.
- Introduced structured workflows that improved team performance and reporting transparency.

Образование

Institute of Postgraduate Education of Engineering and Pedagogical Workers, Donetsk

Specialist Degree – Psychology, Київ
Высшее, с 2002 по 2004 (2 года)

Donetsk State Technical University

Engineer Degree, Київ
Высшее, с 1993 по 1998 (5 лет)

Дополнительное образование и сертификаты

Project Manager in IT, Genius.Space

2024

Business Analyst in IT, Genius.Space

2024

Quality Assurance, SkillUp educational center of IT specialists

2020

Test automation, Codarium Academy

2021

Знания и навыки

• Відповідальність
• Управління проєктами
• Операційний менеджмент
• ITSM
• Управління ІТ-проєктами
• Service Desk
• Jira

Знание языков

Английский — выше среднего