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Oleksandr

Customer support specialist

Рассматривает должности:
Customer support specialist, Content manager, Logistics manager, Dispatcher, Executive assistant, Marketing assistant, HR assistant, Менеджер інтернет-магазину, Менеджер по роботі з клієнтами, Data Entry Operator
Возраст:
20 лет
Город проживания:
Киев
Готов работать:
Удаленно

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Oleksandr Grachov
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Lyon, France

PROFILE
Multilingual business student combining academic studies with hands-on digital and administrative experience. I
adapt quickly to new tools and remote work ows, whether that means managing a 50,000-follower e-commerce
brand, evaluating AI models for Outlier's Oracle Team, or supporting HR onboarding at Roche. Seeking an entry-level
marketing or project support role where I can apply my organizational skills, reliability, and eagerness to learn.

EXPERIENCE
AI Training Specialist (Freelance)
Outlier.ai | Remote Feb 2025 – Present
• Test and train AI language models by writing prompts, fact-checking outputs, and editing responses so they
sound natural and accurate.
• Selected for the platform's 'Oracle Team’, an elite division for contributors that consistently deliver high-quality
and accurate work.
• Manage my own schedule in a fully remote environment, adapting quickly to changing project guidelines and
deadlines.

Market Research (Consultancy Project)
ESDES Business School | Lyon, France Dec 2025 – Jan 2026
• Worked with a small team to research and write a 4,000-word market entry strategy for the Brazilian higher
education sector (Grade of 16.60/20 - French equivalent to an A).
• Researched local competitors, evaluated business agents, and drafted a concrete marketing budget and
communications plan.

Summer Intern (Multiple Departments)
F. Ho mann-La Roche Ltd | Basel, Switzerland Summers 2022, 2023, 2025
• HR & Admin (2025): Organized international employee onboarding documentation and hosted on-site welcome
events for new hires.
• Sustainability & Comms (2023): Mapped out a corporate sustainability campaign and built target audience
pro les to improve internal messaging.
• Legal IT (2022): Tested internal software for usability and drafted reports checking compliance with US and EU
data regulations.

Project Assistant to the Chairwoman
NGO “Let’s do it, Ukraine!” | Kyiv, Ukraine 2021 – 2022
• Helped coordinate national environmental campaigns and communicated regularly with regional organizers across
the country.
• Maintained an interactive map of recycling points and helped organize the National Clean-Up Day in Kyiv.

Founder & Manager
Online Handmade Toy Store | Kyiv, Ukraine 2019 – 2021
• Started and ran an online business, organically growing the Instagram community from zero to 50,000+ followers.
• Handled all day-to-day operations: designing products, ful lling orders, managing a WordPress site, and running
basic Meta/Google ads.

EDUCATION
ESDES Business School - Lyon
BBA International Business & Marketing 2025 – Present

Academia International School - Basel
A-levels (British Diploma) 2022 – 2025

AWARDS & SKILLS
• Award: Best Delegate, Model United Nations (MUN) Basel Regio (2022) – Recognized for public speaking and
geopolitical research.
• Digital Skills: WordPress, Meta/Google Ads, Prompt Engineering, Social Media Growth, Software Usability
Testing.
• Languages: English (Native pro ciency), Ukrainian (Native), Russian (Native), German (B1), French (A2).
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