Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/17968620/

Опыт работы

Reception Manager

с 12.2024 по наст. время (1 год 5 месяцев)
Ellen Kensington, Київ (Готельно-ресторанний бізнес)

Duty Manager Shifts: Oversee daily hotel operations during duty manager shifts, addressing guest issues promptly and maintaining high levels of satisfaction.
Collaborated with higher management to develop and implement Standard Operating Procedures (SOPs), streamlining internal processes for improved service delivery.
Lead communication efforts between departments, ensuring smooth interactions and quick resolution of operational challenges.
Provide exceptional customer service, handling check-ins, check-outs, and guest inquiries in a luxury hotel environment.

Receptionist

с 03.2024 по 12.2024 (10 месяцев)
Montcalm Collection London, Київ (Готельно-ресторанний бізнес)

Delivered outstanding customer service to guests in a 5-star hotel, managing check-ins, check-outs, and guest inquiries with professionalism.
Handled guest complaints and worked swiftly to resolve issues, ensuring high levels of guest satisfaction.
Coordinate with housekeeping, concierge, and management teams to ensure efficient operations and guest satisfaction.

Маркетолог

с 08.2023 по 10.2023 (3 месяца)
King's Trust London, Київ (IT)

Campaign development using Meta Ads Manager
Google analytics skills for effective campaign analysis
Paid Search and Excel skills

Офіціант

с 06.2022 по 04.2024 (1 год 11 месяцев)
Browns Restaurant London, Київ (Готельно-ресторанний бізнес)

Provided excellent front-of-house service in a high-end restaurant, greeting guests, managing reservations, and handling cash payments
Communicated effectively with guests, managers
Helped resolve customer concerns quickly

Образование

Київський Національний Педагогічний університет ім. Драгоманова

Міжнародні відносини, решіональні студії і суспільні комунікаціїї, Київ
Высшее, с 2018 по 2022 (4 года)

Знания и навыки

• Комунікабельність
• Opera PMS
• Conflict settlement

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Румынский — средний
• Испанский — средний