Victor

CHUKWUEMEKA CHINOMSO VICTOR
Abia State, Nigeria | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | Telegram @chukwuemeka_chinonso

CUSTOMER SERVICE | SALES | APPLIANCE SERVICE COORDINATOR

PROFESSIONAL SUMMARY
Customer-focused professional seeking remote customer service opportunities. Experienced in handling customer inquiries through phone, email, and online platforms while maintaining professionalism and efficiency. Skilled in remote communication, problem-solving, and customer relationship management. Comfortable working independently in virtual environments, managing tasks remotely, and delivering excellent customer experiences across digital channels.

REMOTE & CUSTOMER SERVICE SKILLS
• Remote customer support (phone, email & chat)
• CRM systems and customer data management
• Virtual communication and professionalism
• Google Workspace (Docs, Sheets, Gmail, Meet)
• Microsoft Office Suite
• Problem-solving and conflict resolution
• Time management in remote environments
• Active listening and empathy
• Customer retention strategies
• Multitasking and task prioritization
• Online collaboration tools (Zoom, Slack, Teams)
• Fast typing and accurate documentation
• Adaptability in remote work environments

WORK EXPERIENCE

Customer Service Assistant (Remote Support Simulation) | 2024 – 2025

• Handled customer inquiries via phone, email, and messaging platforms.
• Provided accurate information and resolved issues efficiently.
• Maintained organized digital customer records.
• Demonstrated ability to work independently and meet deadlines remotely.
• Ensured positive customer experiences through professional communication.

Sales Support Assistant | 2020 – 2022

• Assisted customers with product selection and online inquiries.
• Promoted services and supported sales activities.
• Maintained customer interaction records.
• Built strong relationships encouraging repeat patronage.
Collaborated with team members to achieve targets.

AIS HEALTHCARE Customer Service Representative |2022 – 2024
•Managed front desk operations and incoming patient calls.
•Scheduled, rescheduled, and confirmed appointments daily.
•Maintained accurate and confidential patient records.
• Verified patient information and updated medical documentation.
•Processed patient inquiries regarding services and billing.
• Coordinated with medical staff to ensure smooth patient flow.
•Sent reminders to reduce missed appointments.
• Assisted with medical record transfers and documentation requests.
•Resolved patient complaints professionally and promptly.
•Prepared daily administrative and service activity reports.

SALLY BEAUTY HOLDINGS – Sales Representative | 2019 – 2020
• Welcomed clients and provided detailed information on products and services.
•Recommended suitable beauty products based on client needs.
•Promoted service packages and seasonal promotional offers.
•Managed appointment bookings and optimized daily schedules.
•Processed payments and maintained accurate transaction records.
•Maintained knowledge of new beauty products and industry trends.
•Followed up with customers to encourage repeat visits.
• Assisted in visual merchandising and product display organization.
•Prepared daily sales summaries and inventory updates.
•Supported marketing campaigns to increase customer engagement

REMOTE WORK READINESS
• Reliable internet access and comfortable working remotely
• Strong self-management and accountability
• Ability to work across different time zones
• Quick learner of new software and digital tools

EDUCATION
Ebonyi state university (EBSU).