Іван

12/5/26, 13:09

Curriculum Vitae

PERSONAL

Name Ivan Sotnyk

Address Alicante, 03013 Alicante

Phone number [открыть контакты](см. выше в блоке «контактная информация»)

Email [открыть контакты](см. выше в блоке «контактная информация»)

RESUME OBJECTIVE

Sales Manager specialising in phone-based sales and international client acquisition. Experienced in high-volume communication
with native English speakers across di!erent countries. I excel at active listening, overcoming objections, and creating instant
rapport over the phone. My strength lies in turning casual conversations into closed deals and maintaining long-term client loyalty.

WORK EXPERIENCE

Sep 2020 - May 2024 Legal adviser
Private Lawyer, Kropyvnytskyi

Jun 2024 - Apr 2026 Sales Manager
AutoPark sp.zoo, Warsaw
I worked remotely selling cars. I sold used cars imported from France, Germany, and Italy. My work was
focused on an English-speaking audience. I called through the lead database based on submitted
requests. I processed incoming email inquiries and communicated with customers over the phone. I was
fully familiar with all terms of cooperation, purchasing, paperwork, delivery, sales of additional services,
insurance, and special conditions for VIP clients.

May 2025 - May 2026 Bar Manager
Alicante
Key Responsibilities:
Team Leadership & Shi" Management – Supervise a team of 5–8 bartenders and waitsta!, create
work schedules, conduct onboarding, and ensure smooth daily operations during peak hours.
International Customer Relations – Serve a diverse clientele of local Spanish residents and tourists
from the UK, USA, Scandinavia, and other European countries. Build instant rapport, handle
complaints in English/Spanish, and turn negative experiences into positive reviews.
Sales & Upselling – Proactively recommend premium drinks, menu pairings, and daily specials.
Consistently achieve monthly sales targets by training sta! on suggestive selling techniques.
Inventory & Cost Control – Manage stock levels, order supplies from local distributors, reduce waste,
and perform end-of-day cash reconciliations.
Conflict Resolution & Objection Handling – De-escalate tense situations with dissatisfied customers
or intoxicated guests, using calm communication and problem-solving skills to maintain a safe,
welcoming environment.
Event Coordination – Organize live music nights, themed parties, and private bookings; coordinate
with external vendors and promote events via social media to increase foot tra!ic.
Reporting & Compliance – Track daily revenue, monitor labor costs, and ensure full compliance with
Spanish health, safety, and alcohol licensing laws.
Key Achievements
Increased average customer check by 15% through sta! upselling training.

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Maintained 4.8+ star rating on Google/TripAdvisor among English-speaking reviews.
Successfully managed bar during peak tourist season (June–September) with zero major incidents.

EDUCATION AND QUALIFICATIONS

Sep 2014 - Jun 2018 Bachelor's Diploma
Yaroslav Mudryi National Law University, Kharkov
Speciality ''Jurisprudence''

Sep 2018 - Feb 2020 Master's Diploma
Yaroslav Mudryi National Law University, Kharkov
Master Degree Program Subject Area ''Law''

INTERESTS

Sport (Football, Tennis, Padel), Travelling

SKILLS

International Sales Experienced
(B2B / B2C)

Full Sales Cycle Experienced
Management (from
prospecting to c

Cold & Warm Calling Experienced
(English-speaking
audience)

Objection Handling & Experienced
Negotiation

CRM So"ware Experienced

LANGUAGES

English B2

Ukranian Native

Russian Native

Spanish A1

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