Anton

Anton Manzhula
Kyiv, Ukraine
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Customer Support & KYC Specialist
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PROFESSIONAL SUMMARY

Customer Support and KYC Specialist with hands-on experience in identity verification, compliance
review, and high-volume live-chat support for digital platforms. Proficient with leading KYC tools (Sumsub,
KYCid) and ticketing systems (Zendesk, Intercom). Combine strong analytical thinking with attention to
detail to detect risk patterns, support compliance teams, and improve service workflows.

CORE SKILLS

KYC & Compliance Customer Support
KYC Verification · Identity & Document Review · Risk Live Chat Support · Account & Payment Inquiries ·
Assessment · Regulatory Compliance · Suspicious Conflict Resolution · Multi-channel Communication
Activity Escalation

Tools & Platforms Soft Skills
Sumsub · KYCid · Zendesk · Intercom · CRM & Time Management · Multitasking · Problem Solving ·
Ticketing Systems · Microsoft Office · AI-assisted Attention to Detail · Cross-team Collaboration · Data
workflows Analysis & Reporting

PROFESSIONAL EXPERIENCE

Customer Support Manager / KYC Manager Feb 2025 – Apr 2026
Confidential (NDA) — Remote
• Handled high-volume customer interactions via live chat, delivering timely and professional resolutions
for account, verification, and platform-usage inquiries
• Conducted full-cycle KYC verifications using Sumsub and KYCid, reviewing identity documents and
flagging inconsistencies in line with internal policies and regulatory requirements
• Analyzed user profiles and transaction behavior to identify potential risks, fraudulent patterns, and high-
risk accounts; escalated suspicious cases to the compliance team for further investigation
• Collaborated cross-functionally with compliance and risk teams to ensure consistent application of
internal policies and AML/KYC standards
• Supported users with payment-related issues including deposits, withdrawals, and account access;
resolved escalations efficiently to minimize churn
• Maintained accurate, auditable records of customer interactions and verification outcomes in Zendesk,
Intercom, and internal CRM tools
• Contributed to process improvements that streamlined support workflows and reduced average
handling time for KYC reviews

EDUCATION

Bachelor's Degree, Marketing Sep 2017 – Jun 2021
Kyiv National University of Trade and Economics (KNUTE)

LANGUAGES

Ukrainian (Native) · Russian (Native) · English (B1 — Intermediate)