Antonina

Antonina Yezerska

Phone number: [открыть контакты](см. выше в блоке «контактная информация») (calls only) Phone number: [открыть контакты](см. выше в блоке «контактная информация») (Work)

Email address: [открыть контакты](см. выше в блоке «контактная информация») LinkedIn:

[открыть контакты](см. выше в блоке «контактная информация») Telegram: https://t.me/dagranda

Whatsapp Messenger: [открыть контакты](см. выше в блоке «контактная информация»)

Address: Hurma Mahallesi, Konyaaltı/Antalya, 07070 , Antalya, Türkiye (Home)

ABOUT ME

Customer-focused professional with 12+ years of experience.
Background in copywriting, translation, data analytics, competitor analysis, community management, and customer
service.
Experienced with CRM systems, ticketing platforms, customer lifecycle management, escalations handling, stakeholder
communication, KPI tracking, retention strategies, and cross-functional collaboration.
Strong communication, relationship-building, problem-solving, and client success focus.

WORK EXPERIENCE

CASE FILING SPECIALIST – BOOSTA – 10/02/2026 – 10/05/2026 – REMOTE, KYIV, UKRAINE

• Reviewed and verified documentation for accuracy and completeness.
• Communicated with customers regarding case status, refunds, and required information.
• Prepared and organized documentation for case filing and processing.
• Provided end-to-end support to clients throughout all stages of their cases.
• Responded to customer inquiries and ensured timely resolution of case-related issues.
• Maintained accurate records and updated case information in internal systems.
• Utilized tools: Jira/Confluence, Intercom

COMMUNITY SUPPORT REPRESENTATIVE – STACKUNITED – 06/10/2023 – 01/06/2025 – REMOTE, UNITED STATES

• Customer Interaction: Handled inbound inquiries via phone, live chat, and email, ensuring timely and courteous
responses.
• Transaction & Credential Verification: Verified user transactions, credentials, and billing history to ensure
compliance and accuracy.
• Issue Navigation & Reporting: Documented user-reported issues and escalated them to relevant departments.
• Compliance & Application Review: Reviewed uploaded media for compliance and creator applications to ensure
platform compliance and approve eligible users.
• System Evaluation & Reporting: Monitored customer feedback, provided monthly FreshDesk reports, and
suggested system improvements.
• Brand Representation: Represented the company professionally, consistently aligning with brand voice and
values in all customer interactions.

ENGLISH TEACHER – K-IT ENGLISH FOR IT (ONLINE SCHOOL) – 30/09/2019 – 15/09/2023 – KYIV, UKRAINE
Website: https://www.k-it.study/

• Delivered personalized 1:1 English lessons to adult learners across various time zones via Zoom and other online
platforms.
• Specialized in Business English, helping clients improve workplace communication, email writing, presentations,
and negotiation skills.
• Taught English for IT professionals, focusing on technical vocabulary, project communication, and Agile/Scrum
terminology.
• Prepared students for job interviews in English, including CV reviews, mock interviews, and industry-specific Q&A
practice.
 • Adapted teaching materials to meet each learner’s goals, language level, and professional background.
• Provided regular progress assessments and actionable feedback to support language acquisition and
confidence-building.

MARKET RESEARCH ANALYST – FULL-TIME FREELANCER – 02/12/2018 – 30/11/2022 – ANKARA, TÜRKIYE

• Conducted qualitative and quantitative research to analyze market trends, customer preferences, and
competitor strategies.
• Conducted brand positioning and competitor research to assess market standing and differentiation strategies.
• Created actionable profiles and lead funnels aligned with client goals (B2B/B2C).
• Identified target customer segments and assessed potential market entry or expansion opportunities.
• Performed lead generation research by identifying potential clients or partners through targeted market
segmentation and database building.
• Performed SWOT and competitor analyses for startups in various sectors (edtech, tech, consumer goods).

SALES DEPARTMENT MANAGER – INNOTEC SP.Z O.O. – 31/01/2017 – 28/12/2017 – SZCZECIN, POLAND

• Acquired and retained clients through proactive outreach and personalized relationship management.
• Conducted B2B cold calling across European and Asian markets, identifying decision-makers and initiating
partnerships.
• Engaged potential clients via email, calls, and virtual meetings to generate interest in collaboration
opportunities.
• Maintained a client-focused approach, ensuring consistent communication and long-term engagement.

I had the opportunity to undertake international business trips, where I proactively engaged with retailers in different
countries. These trips involved in-depth discussions about product sales performance, distribution strategies, and
collaborative efforts to develop comprehensive marketing plans.

ENGLISH TEACHER (VOLUNTARY WORK - EVS) – POLITES ASSOCIATION, GIMNASIUM 34 – 01/09/2015 – 31/07/2016 –
SZCZECIN, POLAND

• Taught basic and conversational English to children in rural communities near Szczecin.
• Planned and led interactive activities to support language development and soft skills (e.g., teamwork, creativity,
communication).
• Created age-appropriate lesson plans integrating games, crafts, and storytelling.
• Contributed to community-building by organizing workshops that fostered personal growth and cultural
exchange.
• Collaborated with local educators and other volunteers to adapt activities to the children's needs and learning
styles.

ENGLISH LANGUAGE TEACHER – ESO “THE LINGUA SCHOOL OF FOREIGN LANGUAGES” – 09/2012 – 08/2015 –
KREMENCHUK, UKRAINE

• Designed and delivered engaging lessons tailored to each group’s age, proficiency level, and learning goals.
• Taught English language courses from Starter to Upper-Intermediate levels to diverse groups including children,
teenagers, and adults.

EDUCATION AND TRAINING

09/2007 – 07/2012 Poltava, Ukraine
EFL TRAINER Poltava Teacher's Training University

General:English philology and literature, German language, foreign literatureProfessional:teacher of the English
Language

25/07/2016 – 25/08/2017 Szczecin, Poland
CONSULTANT AT TECHNICAL SUPPORT FOR GERMAN-SPEAKING CLIENTS Convergys Corporation

trial period
24/03/2020 – 02/07/2020
DIGITAL MARKETER FUNDAMENTALS OF DIGITAL MARKETING

Website https://learndigital.withgoogle.com/digitalgarage/course/digital-marketing

04/2019 – CURRENT Ankara, Türkiye
TURKISH LANGUAGE

United Kingdom
120-HOUR TESOL/ TEFL ACCREDITED COURSE World TESOL Academy

Website https://www.worldtesolacademy.com/

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C2 C2 C2 C2 C2

GERMAN B1 B1 A2 A2 A2

POLISH C1 C1 B2 B2 B1

ITALIAN A1 A1 A1 A1 A1

TURKISH A2 A2 A1 A2 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

COMMUNICATION AND INTERPERSONAL SKILLS

Vital

• Cross-cultural adaptability: Comfortable working in diverse cultural environments; able to adapt communication
and behavior to different cultural norms and expectations.
• Communication skills: Developed strong verbal and interpersonal communication through experience as a Sales
Manager, effectively engaging clients and team members.
• Customer service: Delivered high-quality service, leading to positive client feedback and increased customer
loyalty.
• Child engagement: Built excellent rapport with children as a volunteer coach during EVS, using empathy and
clear communication.
• Team collaboration: Proven ability to work effectively with others in diverse team settings, contributing to shared
goals.

ORGANISATIONAL SKILLS

Facilitation skills

• Mentoring: Volunteered to support the induction and onboarding of new staff, ensuring smooth integration and
guidance during their initial period.
• Community & administrative support: Provided administrative assistance as a school administrator, including
document management, scheduling, and communication with staff and parents.
• Training & team-Building: Organized and delivered team-building activities aimed at enhancing collaboration and
communication among staff.