Oleksandra

ALEKSANDRA
LUKANOVA

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@aleksandralukanova

[открыть контакты](см. выше в блоке «контактная информация») Smart, funny person with over 5 years
experience in sales and customer care. Able
to construct significant connections with
EDUCATION customers, whereas talking with them over the
phone. Fluent in three languages. Motivated
2017-2021 and hardworking professional.
Latvia/Riga
Turiba Univercity
Business Administration
WORK EXPERIENCE
-Accounting
-Commercial transactions
-Business English 2018 Summer internship
-Financial Mathematics Greece
-Management Iberostar Creta Marine
-Main activities in Team Building Accommodation and food service activities
-relation with suppliers
-take the orders
-to control the quality of the beverages
-to check the bar being ready to open
November 2018-October 2021
Latvia/Riga
Sales manager/ASAPTICKETS
Dealing with customers from different countries.
Searching flights to different
destinations. Explain everything about different
airlines.
Close sales and lead customer through the purchasing
process
Contact potential customers through phone calls and
emails
Determine customer needs and offer product or
service solutions and support
 Work Experience
SKILLS

March 2021-January 2024
Organisational skills
-good team-leading skills
Sales Manager +Customer service
representative -creative thinking
-decision making
Managing large amounts of incoming calls and email
COMMUNICATION AND INTERPERSONAL SKILLS
Answering detailed product and service questions
Identifying and fulfilling customer needs to achieve Communication and interpersonal skills
satisfaction -good communication skills, after working in a
Handling complaints, providing appropriate hotel
solutions -have an experience of working with people from
Keeping records of customer interactions, processing
different countries
and filing documents
Reading and learning scripts
-good skills in team work, as I worked in different
Compiling reports on overall customer satisfaction research teams and also provided
Looking and directing for the best drivers for the various training for team building in hotel where I
customers worked previous summer
Arrange the transportation and the best fee both for Also, after working as a Travel Agent I have
the customer and driver
gained good skills in building a trustful
Make up to 100-150 calls per day
Help in any trouble like- late shipment, lost etc relationship with customer, because all may
- Proficiently managed a meticulously structured communication was done via phone.
spreadsheet to monitor call outcomes.
- Recorded attendance, feedback, and pertinent JOB-RELATED SKILLS
insights garnered during or post calls with precision. High level of responsibility
- Delivered consistent updates to the sales team Punctuality
regarding call results. Habit not to leave work as it is, if something bad is
happened
Provide thorough, friendly, and effective customer
service to all customers (primarily
inbound calls and may also encompass outbound
LANGUAGE calls, email, etc.)
Handle all follow-up communications with
customer/clients to determine best possible

UKRAINIAN solution for problems.
Strong communication skills, both written and
verbal
ENGLISH Proficient in using messaging platforms such as
WhatsApp, Telegram, and i-Message.

RUSSIAN Excellent organizational and time-management
skills.
Detail-oriented with the ability to track and
manage data in spreadsheets
Comfortable making phone calls and using email
for follow-up communication.