Контактная информация

Соискатель указал телефон , эл. почту, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2785466/

Опыт работы

QA manager

с 08.2023 по 07.2025 (2 года)
Genesis, ІТ-компанія, Київ (IT)

Контроль якості роботи працівників відділу комунікації з клієнтами.

Customer support representative

с 05.2021 по 08.2023 (2 года 4 месяца)
Genesis, ІТ-компанія, Київ (IT)

Customer support for mobile app

Customer Relation Department Specialist

с 05.2019 по наст. время (6 лет 10 месяцев)
Webhelp, Київ (Norwegian Airline Project)

I used to work as a Customer support agent for Norwegian Airline in WebHellp. I have the unique opportunity to work in partnership with our International Client – Norwegian Air Shuttle and its passengers. I am a confident computer and phone user to support foreign customers, handling incoming calls , chats and Emails.
After 1 year of experience I was promoted to Customer Relation Department Specialist .

Customer support representatives

с 04.2018 по 05.2019 (1 год 2 месяца)
Runway( WebHelp), Львів (Customer support representative for Norwegian Airline)

Calls and chats.

English teacher

с 06.2017 по 03.2018 (10 месяцев)
Jacks aduction, Beijing (Education and science)

English teacher for kids 3-15 years old
I am motivated and ambitious and I would like my students to appreciate and understand the importance of English language in our daily lives. I believe in a strong communication between a teacher and his students.
I think it is very important to make kids love English. So I use many games and activities to make my students happy and motivated during our classes.

Образование

ЛНУ ім. Івана Франка

Факультет іноземних мов, англійська філологія., Львів
Неоконченное высшее, с 2012 по 2017 (5 лет)

Дополнительное образование и сертификаты

SkillUp

2020

UDLX (AI content creation)

2025

Знания и навыки

• Володіння Англійською мовою та стаж за кордоном
• Knowledge of Amadeus booking system
• UI
• UX Design
• Midjourney
• Kling AI
• VN Video Editor
• InShot
• Nano banana
• Seedream

Знание языков

Английский — выше среднего

Дополнительная информация

• Figma (basic )
•Fluent English written and oral;
•Customer service skills;
•Communication skills (Good listening and responding skills);
•Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
•Good time management skills and ability to prioritize;
Multi-tasking skills (actively listening to customer questions, answering questions and finding solution at the same time);