Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3282570/?puid=853490

Опыт работы

Business analyst, Data Analyst

с 12.2021 по наст. время (4 года 7 месяцев)
NDA, Дистанційно (IT)

Product for demand planning and inventory optimization
Position: Business Analyst/data analyst
Gather requeirements from the clients, configuring the system per customer's request (configure analytical screen, reports), conduct training for the client, conduct weekly and biweekly calls to discuss open issues, provide updates regarding client's requests. Configure logic for daily processing of customer's data
Close collaboration with development team.
Tools used: Jira, Zendesk, Confluence, SQL

Support engineer

с 07.2019 по 05.2021 (1 год 11 месяцев)
Sixt Ukraine, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

2-nd level upport engineer, also was Business Analyst assistant
Solve customer's requests, cross team collaboration to solve bugs / or to implement new functionality, participation in weekly calls with clients, backlog management and prioritization, solved blocked payments.
Tools used: Kibana, Rabbit MQ, PL SQL, Camunda

Customer Support

с 06.2018 по 07.2019 (1 год 2 месяца)
Nextiva, Київ (IT)

Provided technical support to the clients, investigated issues, escalated issues when needed, follow up on open issues, making sure customer satisfaction, dealing with 3-d part providers to solve customer's issues, acting as account manager for several clients

P2P transactional support - Operational Buyer

с 08.2016 по 06.2018 (1 год 11 месяцев)
Nestle Business Services, Львів (Харчова промисловість)

Processing of blocked invoices, issue analysis and resolution, providing support for requestors regarding blocked payments, E-mail correspondence with Swiss market; skype meetings with market side regarding problem invoices

Leading customer support specialist of remote channels of service

с 11.2012 по 08.2016 (3 года 10 месяцев)
JSC KREDOBANK, Львов (Banking, finance)

Provide technical and accounting support for clients, management of customers relations, users’ accounts administration, creation of requests to improve/correct malfunction in software , user’s documentation editing, manual testing of new features (functional, ad-hoc), description of bugs with steps to reproduce.

Образование

Lviv institute of banking

Banking and information technologies, Львов
Высшее, с 2008 по 2014 (6 лет)

Master's Degree in Banking,field of study "Financial monitoring in bank"​.

Знания и навыки

• Administration
• Ability to analyze
• CRM
• ERP
• Forwarding
• Jira
• Payments
• Procurement
• Requests
• Responsibility
• CAD
• SQL
• MS SQL Server
• Kibana
• Accounting management
• Work with clients
• Requirements analysis
• Conducting trainings

Знание языков

Английский — выше среднего