Контактная информация

Соискатель указал телефон, эл. почту, адрес и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3494799/

Опыт работы

Dispute Manager

с 02.2024 по наст. время (1 год 6 месяцев)
Company name under NDA, Дистанційно (IT)

Company is a payment processor for gambling industry working on the markets of LATAM, EU, South-East Asia, India. My role is end-to-end chargeback processing and dispute management - from the first point of contact to making sure the dispute is settled or reasonably rejected
•Managed the complete lifecycle of chargebacks and disputes for gambling transactions
•Handled individual dispute requests through multiple payment platforms, ensuring timely and fair resolutions
•Liaised with merchants to collect, analyze, and validate required documentation
•Coordinated with finance teams for monthly reconciliations, accurate billing, and compliance reporting
•Conducted KYC data reviews, ensuring adherence to regulatory requirements
•Led system improvements by initiating feature requests and executing User Acceptance Testing
•Performed chargeback trend analysis and developed fraud reports to proactively mitigate risks

Head of Card Risk Management

с 05.2017 по 02.2024 (6 лет 9 месяцев)
JSB "UKRGASBANK", Київ (Фінанси, банки, страхування)

Position in an in-house processing center
My role implied merchant onboarding, cardholder and merchant disputes, collaboration with authorities, development and improvements of the dispute management system
•Investigated dispute claims following Visa/MasterCard/UnionPay/PROSTIR rules.
•Conducted merchant KYC data reviews, ensuring adherence to regulatory requirements
•Gathered requirements for periodic mandatory changes and improvements in the dispute modules
•Contributed to the enhancement of the CRM system – business requirements and UAT
•Managed billing processes, ensuring accurate invoicing and compliance with financial regulations
•Created business processes for dispute processing and fraud prevention
•Coordinating with law enforcement agencies on fraud-related matters.
•Analyzed fraudulent transactions and generated monthly fraud reports.

Head of Investigating Department

с 10.2007 по 03.2017 (9 лет 5 месяцев)
Head of Investigating Department, Київ (Фінанси, банки, страхування)

Position in an in-house processing center.
My role involved merchant onboarding, cardholder and merchant disputes, collaboration with authorities, development and improvements of the dispute management system
•Developed and implemented a fraud monitoring system for bank card transactions
•Collaborated with Visa, MasterCard and vendors to improve systems, resolve disputes, and ensure compliance.
•Organized processes to minimize financial risks and enhance payment security.
•Conducted merchant KYC data reviews via MasterCard MATCH
•Analyzed monthly data integrity and fraud reports to identify risks and trends.
•Created regulatory documentation and procedures for dispute management and fraud prevention.

Образование

Київський національний економічний університет імені В.Гетьмана

Фінанси, Київ
Высшее, с 2003 по 2004 (1 год)

Знания и навыки

• Уміння працювати в режимі багатозадачності
• Ведення переговорів
• Уміння аналізувати

Знание языков

• Украинский — свободно
• Английский — выше среднего

Дополнительная информация

•VISA/Mastercard/Union pay/Prostir toolkits
•SmartVista, TIETO, Corefy processing platforms
•Jira , Confluence, Slack
•UI mockup preparation, business requirements, user acceptance testing