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Bai Sama Junior Sankoh
Revutskoho, 42
Kiev City
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SUMMARY
Optimistic, Motivated and Experienced/Professional With Years of Sales, customer service, Retention and Account Managing in a fast-paced environment seeking an opportunity in a team-orientated company.


WORK EXPERIENCE:

COMPANY - WHITE RHINO INTERNATIONAL MARKETING COMPANY
CITY - KIEV

COMPANY - TIMBER MARKETING COMPANY
CITY - KIEV



KEY COMPETENCIES:
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Attention to detail
Judgment
Adaptability
Team Player
Stress tolerance
Resilience
Persuasiveness
Negotiation skills
High energy level
Account managing
Critical thinking
Strategic planning
Marketing



RESPONSIBILITIES:
Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

Strategic Planning

Service Orientation

Account Managing

Team Leader

Leadership



SKILLS:
Accurate, superior written/oral communication and documentation skills.

Good knowledge of occupational hazards.

Flexibility, Adaptability, Organizing and Planning skills.

Computer literate

Reliable, Critical thinking and Management.

Marketing

Prospecting skills

Teamwork

Planning

Build Relationships

People skills

Initiative

Customer Focus

Emphasize excellence

Manage Multiple Projects

Attention to Detail

Listening

Networking

Public speaking

Critical thinking




LANGUAGES:

English - Fluent
Russian: Average
Ukrainian: Average



EDUCATION:

Business Administration and Management
University Of Makeni, Sierra Leone.

International Economics
Ternopil National Economic University.
Current