Контактная информация

Соискатель указал телефон, эл. почту, Facebook и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3616826

Опыт работы

SMM Manager / Sales Manager (freelance)

с 10.2019 по наст. время (4 года 6 месяцев)
Lucky Start, Boca Raton (USA) (навчальна (курс з англійської))

- Planned and instituted social media marketing plan for Lucky Start.
- Drove the strategy and owned the voice of Lucky Start company on social media.
- Researched target audience of the company.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Created and facilitated giveaways to retain membersand attract new members.
- Increased customer engagement through social
media.

Senior Claims Specialist

с 05.2018 по 07.2019 (1 год 2 месяца)
Aviacontact, Київ (Telecommunications and networking)

In addition to basic responsibilities:
- Conducted training for interns.
- Advised colleagues on resolving conflict situations in
case of customer complaints.

Claims Specialist

с 10.2017 по 04.2018 (6 месяцев)
Aviacontact, Київ (Telecommunications and networking)

- Contacted airlines via various channels regarding customers’ refunds.
- Contacted customers about submitted requests for refund/cancellation.
- Checked all details of the whole process and made refund eligibility decisions.
- Reported and analyzed financial impacts and losses.

Образование

Kyiv National University of Trade and Economics

Commodity Science And Commercial Logistics (Master degree), Київ
Высшее, с 2018 по 2019 (1 год 3 месяца)

Kyiv National University of Trade and Economics

Commodity Science & Expert Examination in Customs (Bachelor degree), Київ
Высшее, с 2014 по 2018 (3 года 9 месяцев)

Дополнительное образование и сертификаты

Lucky Start (English course)

2 місяці

SMM Intensive

14/15.09.2019

Знания и навыки

Знание языков

• Украинский — свободно
• Английский — выше среднего
• Русский — свободно

Дополнительная информация

PERSONALITY: Communicative. Punctuality. Creativity. Organized. Responsible. Initiative. Versatile.
HOBBY: Social Media (Personal blog). Photography. Travelling. Dancing. Reading. Psychology