Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3755171

Опыт работы

Junior QC Engineer

с 10.2017 по наст. время (6 лет 7 месяцев)
SoftServe, Дніпро (IT)

I have 1 year of experience in manual testing. Have knowledge in SDLC and SCRUM methodology.

Experienced in completing different test documentation (test cases, checklists, bug reports). Also have experienced in performing different types of testing (smoke, exploratory, functional, GUI). I can work effectively both in a team and independently.

call-center

с 10.2011 по 03.2014 (2 года 5 месяцев)
Kyivstar, Днепр (Днепропетровск) (Telecommunications and networking)

•Addressed customer service inquiries in a timely and accurate fashion;
•Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints;
•Made reasonable procedure exceptions to accommodate unusual customer requests;
•Demonstrated mastery of customer service call script within specified timeframes;
•Developed effective relationships with all call center departments through clear communication;
•Provided accurate and appropriate information in response to customer inquiries;
•Achieved customer satisfaction rating of 100% within 3 years, exceeding corporate target;

Образование

National Metallurgical Academy of Ukraine

Faculty of Computer Systems, Power Engineering and Automation, Днепр (Днепропетровск)
Высшее, с 2009 по 2014 (4 года 10 месяцев)

Дополнительное образование и сертификаты

Основи тестування програмного забезпечення

2017, 4 тижні

SoftServe IT Academy

2017, 2 months

Знание языков

Английский — средний

Дополнительная информация

Resourceful Call Center Representative who consistently meets and exceeds productivity goals with a big desire to start career in information technologies industry. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. HTML/CSS self-education, Portnov Software QA Training e-learning.

Programming Languages/ Technologies
HTML/CSS(basic knowledge)
RDBMS
SQL(basic knowledge)


Methodologies
Agile, SCRUM(basic knowledge)
Waterfall(basic knowledge)
Development Tools
Sublime Text 3 & Plug-ins(basic knowledge)