Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3783176/

Опыт работы

Senior Specialist Survey Programming and Data

с 02.2020 по 12.2024 (4 года 11 месяцев)
Mfour mobile research, Дистанційно (IT)

Designed, programmed, and tested online surveys and data collection instruments using survey software platforms such as Qualtrics, Surveys On The Go.
Collaborated with research teams and clients to understand survey requirements, objectives, and target audience.
Developed survey logic, branching, skip patterns, and validation rules to ensure data integrity and accuracy.
Programmed custom Python scripts to implement complex survey features and functionalities.
Conducted quality assurance (QA) testing to identify and resolve issues related to survey functionality, usability, and compatibility across devices and browsers.
Data QA via SPSS.

Розробник BI

с 09.2019 по 02.2020 (6 месяцев)
Drogas, Дистанційно (Роздрібна торгівля)

Built and maintained Oracle BI reports.
Collected and processed cross-departmental data requests.
Identified trends affecting key performance indicators (KPIs).
Analyzed promotion efficiency.

Product Manager/Market Analyst

с 08.2018 по 09.2019 (1 год 2 месяца)
Platinum Services LTD, Київ (Телекомунікації, зв'язок)

Responsibilities:
- Assessment of potential swap deals
- Control of swap deals execution
- Post-analysis of profitability and providing results of this analysis/recommendations.
- Search for alternatives for the routing map.
- Analysis of market rates for all voice products
- Evaluation of Special offers from the partners
- Exploring possibilities for development of new and updating existing destinations, products, etc.
- Price list formation.
- Monthly/quarterly/yearly reporting.

Achievements:
- Successful development of new products/destinations
- Swap deals execution with big Telecom companies
- Routine processes/tasks optimization

Quality control and Panel clerk for Ireland and Sweden

с 05.2017 по 08.2018 (1 год 4 месяца)
AC Nielsen, Киев (Исследование, аудит)

I was granted simply excellent award for implementing new survey for providing better feedback from participants.
Participating in internal audit for Ukraine's market;
Contribute to team effort by accomplishing related results as needed;
Everyday data delivery to the Sweden client;
Searching issues in daily data;
Opening work orders for local technician's teams based on daily analysis for Ireland and Sweden;
Preparing weekly, daily reports for local managers;
Conducting weekly conference-calls for determining trends;
Maintaining the required data quality.

Analyst

с 10.2015 по 05.2017 (1 год 8 месяцев)
Alfa Bank Ukraine, Kiev (Finance, banking, and insurance)

Writing SQL queries and constructing reports via Oracle BI 11g.
Creating analyzis and dashboards in Oracle BI 11g for other departments,
Implementing motivation reports for employees of contact center,
Planning the workload of bank's contact center,
Designing several scenarios of contact center's workload,
Maintaining contact center's KPI via Teleopti WFM and Oracle BI,
Analyzing reports and providing feedbacks for managers,
Sending SMS notifications to the Bank's clients.

Senior specialst in corporate customer support

с 02.2015 по 09.2015 (8 месяцев)
Alfa Bank Ukraine, Киев (Finance, banking, and insurance)

Creating accounts for corporate clients in the bank system iFobs;
Connecting accounts of legal entities to the bank system iFobs;
Activation SMS and E-mail notifications services in iFobs;
Creating users and setting appropriate rights in the bank system iFobs;
Consulting and support of corporate clients;
Testing new versions of bank iFobs system;
Writing instructions for users of Fobs system;

Customer service specialist

с 02.2014 по 09.2014 (8 месяцев)
Delta Bank, Киев (Finance, banking, and insurance)

- Providing customer support and consulting about bank's products;
- Preparing and sending client's documents to the insurance company for termination insurance contracts;
- Maintaining registry of sent documents to the insurance company;
- Setting limits on credit cards;

Banking products service specialist

с 01.2013 по 01.2014 (1 год)
Alfa Bank Ukraine, Киев (Finance, banking, and insurance)

-Blocking and unblocking credit cards;
-Analyzing of payments on card accounts;
-Changing daily limits on credit cards;
-Providing written answers to client requests;
-Consulting clients about credit cards service;
-Activation of credit cards.

Образование

Kiev National Economic University

International Financial Management, Киев
Высшее, с 2011 по 2012 (1 год)

Kiev National Economic University

International Economy and Management, Киев
Высшее, с 2007 по 2011 (4 года)

Дополнительное образование и сертификаты

Language courses "Intensive"

2006 - 2007, 18 months

Sololearn, cerificates in SQL, Python 3, Javascript, HTML5

8 months

Certificate in Google Analytics for beginners

22.04.2017

Знания и навыки

• MS Excel
• MS Word
• 1С
• MS PowerPoint
• MS Office
• MS Outlook
• IS-Card
• Oracle Siebel CRM
• SQL
• Поисковые системы
• UPC online
• Oracle Database
• Администрирование
• BASIC
• MS Power BI
• АБС Б2
• IFOBS
• Oracle BI
• АБС
• Administration
• CSS
• HTML
• JavaScript
• MySQL
• Programming
• Python
• Jira
• Ручне тестування
• Написання bug reports
• Scrum

Знание языков

• Украинский — свободно
• Английский — выше среднего

Рекомендации

Dennis Kim

Dennis Kim

Operations Manager, MFour Mobile Research

Дополнительная информация

I have deferment from military service