Контактная информация

Соискатель указал телефон , эл. почту и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3786097/

Опыт работы

Coordinator

с 07.2022 по наст. время (3 года 7 месяцев)
Front Desk Helpers, Дистанційно (Медицина, охорона здоров'я, аптеки)

Coordinator in a New York Homecare Agency
Control home health aides on their visits to patients in CRM system.
- Talk to patients and home attendants over the phone to assist in resolving any questions they have.
- Communicate with hospitals, adult daycare centers, rehab centers, and patients' relatives.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.

Support engineer

с 03.2021 по 06.2022 (1 год 4 месяца)
Ciklum, Львів (IT)

Manage service desk system tickets.
Respond to customers’ request in quick and efficient manner through chats and emails.
Understand and analyze customer's ’ problem find appropriate and acceptable solutions in one touch.

Customer support

с 01.2021 по 03.2021 (3 месяца)
DartStage agency, Львів (Design)

Customer support for new clients and existing users via email and phone calls regarding web design of their properties for sale.

English language teacher

с 09.2020 по 12.2020 (4 месяца)
National University, Lviv (Education and science)

Planning, preparing and delivering lessons.
Preparing teaching materials.

Interpreter

с 05.2018 по 05.2018 (меньше месяца)
Pedagogical University, Drogobych (Education and science)

Translation and interpretation of lectures from English language to Ukrainian.

Office manager, sales manager, logistics manager, customer support

с 04.2017 по 07.2022 (5 лет 4 месяца)
Happy Sky Cleaning, Full-time (Послуги для населення та бізнесу)

Booking a cleaning service for american clients in Chicago and surrounding areas and providing price information; acception of payments, customer support, crew support, logistics dispatcher.

Translator

с 02.2017 по 10.2017 (9 месяцев)
Merrige agency Prima, Part-time (Online communication)

Customer support, translation of letters from Russian to English, grammar correction.

Translator and interpreter for tourists from USA

с 10.2016 по 11.2016 (2 месяца)
Pedagogical University, Drogobych (Education and science)

Interpretation and translation for foreign tourists.

Образование

Lviv National University of Ivan Franko

Foreign languages and literature, English language teacher, Lviv
Высшее, с 2019 по 2020 (1 год)

Teacher of English and foreign literature

Drogobych State Pedagogical University of Ivan Franko

Foreign languages, translator and interpreter, Drogobych
Высшее, с 2015 по 2019 (4 года)

Translator and interpreter (English)

Знания и навыки

• MS Excel
• MS Word
• PC User
• MS PowerPoint
• Jira
• Confluence

Знание языков

• Английский — продвинутый
• Украинский — свободно

Дополнительная информация

I am seeking a position, where I can use my skills and English knowledge. I like teamwork and I have a good experience in working with foreign customers. I am
well-organised , responsible,easy-going and sociable.