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Technical Support Engineer (German, English)

Занятость:: Полная занятость.
Город:: Киев

Опыт работы

Technical Support Engineer. Operations Support.

с 12.2017 по наст. время (6 лет 5 месяцев)
IT

- Working in help desk system with requests/incidents
- Action/Solve/Update/Close/Re-assign tickets
- Finding solutions from previous cases using the Knowledge Base
- Responding to client queries, Involve 3rd level
- Providing input for continuous improvement measures

Senior Specialist. Payment Systems Support Division.

с 01.2008 по 08.2017 (9 лет 7 месяцев)
Bank, Киев (Finance, banking, and insurance)

- Billing support, cash & dispute management, clearing & settlement, fraud & chargeback
- FLM, SLM, ACM outsourcing Automated Teller Machine 400+ (NCR PersonaS SelfServ, Wincor ProCash, cash-in / out) and POS-terminals - - Registration and support e-commerce merchants
- Supporting payment service and online banking operations
- EMV-certification in international payment systems (Visa ADVT, MasterCard M-TIP, Collis, MasterCard PayPass)

Senior Specialist. Business Development Division.

с 12.2006 по 12.2007 (1 год)
Bank, Киев (Finance, banking, and insurance)

- Was responsible for relationship with Ukrainian processing center
- Was responsible for integration Card Issuing system IS-Card
- Was responsible for support of ATMs network
- Was responsible for developing new procedures and instructions of the division

Senior economist. Acquiring and ATMs Support Division.

с 03.2004 по 06.2006 (2 года 3 месяца)
Bank, Киев (Finance, banking, and insurance)

FLM, SLM, ACM support more than 400+ ATMs (NCR PersonaS)

Образование

National University of Economics

Education master of Finance, Киев
Высшее, с 1999 по 2004 (4 года 8 месяцев)

Дополнительное образование и сертификаты

Goethe-Institut, B2 Certificate, German Language

2002

BaS Solutions Gmbh (Germany, Munich) Wincor Nixdorf SLM

2014

Finance Monitoring Cources

2006

Знания и навыки

Adobe Photoshop CSS HTML CRM MS Access Jira SQL IP (Internet Protocol) MySQL MacOS TCP WordPress Git iOS Битрикс24 MS Visio Joomla! Google OpenCart Google Ads Adobe HCL Notes MS Project SEO MS Visual Studio TestRail Google Analytics API LAN REST API JSON ITIL Sublime Text AngularJS Brackets Google AdSense IBM IS-Card Adobe Muse СС REST SDLC SOAP Xcode

Знание языков

Немецкий — средний
Английский — средний
Польский — начинающий

Дополнительная информация

eCommerce and Acquiring Support Specialist with 12 Years experience in Bank sector