Andrii

Technical Support Engineer, Project Manager, Coordinator, Team Lead

Вид занятости:: полная, неполная
Возраст:: 27 лет
Город проживания:: Ивано-Франковск
Готов работать:: Удаленно

Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4175388/

Опыт работы

Project Manager

с 05.2023 по наст. время (2 года 3 месяца)
HivePress, Дистанційно (IT)

• Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation, for WordPress theme and plugin development
• Team Coordination: Lead and coordinate efforts among developers, designers, and other stakeholders to ensure project goals are met
• Client Communication: Act as the primary point of contact for clients, managing expectations, gathering requirements, and providing updates
• Quality Assurance: Ensure that all deliverables meet high-quality standards and adhere to company and industry best practices
• Timeline Management: Monitor project progress, adjust schedules as needed, and ensure timely delivery of all project components
• Process Improvement: Analyze project outcomes and processes to identify areas for improvement and implement best practices for future projects
• Working with the CEO: Collaborate closely with the CEO to align project goals with the company's strategic vision
• Creating a Roadmap: Develop and maintain a project roadmap that outlines key deliverables, milestones, and timelines. Ensure the roadmap is aligned with company goals and adjust it as needed to reflect changes in priorities or project scope
• Filling the Backlog: Manage and prioritize the project backlog, ensuring it reflects the most critical tasks and features. Work with the team to continuously refine and update backlog items, incorporating feedback and adjusting priorities based on project needs and client requirements

Technical Support Engineer

с 04.2023 по 08.2024 (1 год 4 месяца)
PocketBank, Дистанційно (Фінанси, банки, страхування)

• Onboarding and Mentorship: Facilitate onboarding by training new employees on the exchange platform, workflows, and support procedures. Mentor junior colleagues by sharing best practices, troubleshooting techniques, and effective customer communication strategies to enhance team efficiency and cohesion
• Customer Assistance: Providing technical support and assistance to users and clients regarding exchange platform functionalities
• Issue Resolution: Identifying and resolving technical issues related to trading, account management, and platform operation
• Troubleshooting: Diagnosing and troubleshooting software, hardware, and network problems affecting trading activities
• Documentation: Documenting customer interactions, technical solutions, and support processes for reference and future improvements
• System Monitoring: Monitoring the exchange platform for performance issues, anomalies, and potential security threats
• Collaboration: Collaborating with development teams to escalate and resolve complex technical issues and improve platform stability
• Continuous Improvement: Contributing to the enhancement of support processes and tools to improve efficiency and customer satisfaction
• Emergency Response: Providing timely responses and support during system outages, ensuring minimal disruption to trading activities

Technical Support Engineer

с 12.2022 по наст. время (2 года 8 месяцев)
HivePress, Дистанційно (IT)

• Customer Support: Assist users with technical issues related to WordPress themes, plugins, and customizations
• Troubleshooting: Diagnose and resolve problems with WordPress installations, including compatibility issues and plugin conflicts
• Documentation: Create and maintain support documentation, FAQs, and user guides to help customers self-solve common issues
• Performance Optimization: Advise on and implement strategies to improve website speed and performance
• Bug Reporting: Identify, document, and report bugs to the development team for resolution
• Feature Guidance: Help customers understand and utilize the full range of features available in WordPress products
• System Monitoring: Monitor customer sites for uptime and performance issues
• Collaboration: Work closely with developers and designers to escalate and resolve complex technical problems
• Manual Testing: Perform manual testing of WordPress themes, plugins, and updates to ensure they function correctly and meet quality standards. Identify and document any issues or bugs encountered during testing and collaborate with the development team to resolve them. Ensure compatibility across various browsers and devices, providing a seamless user experience

HTML Developer

с 05.2021 по 07.2021 (2 месяца)
Approach X, Сyprus (IT)

• Craft and sustain clear, effective, and thoroughly documented HTML code
• Apply CSS to format HTML elements according to design guidelines
• Offer foundational JavaScript assistance for dynamic web components
• Verify that web pages display correctly on various browsers and devices
• Use responsive design strategies to ensure websites function well on smartphones and tablets
• Detect and fix issues in HTML, CSS, and simple JavaScript code
• Cooperate closely with designers, backend developers, and other team members to execute website features
• Help with updating site content and making minor modifications to existing pages
• Engage in reviewing code and adhere to coding standards and best practices
• Continuously enhance abilities by learning new web development technologies and keeping abreast of industry advancements

Technical Support Engineer

с 02.2021 по 08.2024 (3 года 6 месяцев)
Inqud, Estonia (Фінанси, банки, страхування)

• Oversee the onboarding of new hires by training them on the platform, workflows, and support protocols. Provide guidance and mentorship to junior staff, sharing expertise in best practices, troubleshooting methods, and effective customer interactions to boost team performance and integration
• Interaction with the product
• Product Systems Monitoring
• Bug reports
• Sorting and initial registration of issues in the JIRA ticket system
• Writing instructions for managing systems
• Setting up privileges in the client management system
• Receiving information from clients
• Providing customers with instructions on how to use the company's products
• Helping clients solve problems accessing our systems and websites
• Updating and using relevant knowledge
• Collect as much information as possible about the problem, try to solve it on your own, or transfer it to developers / DevOps / system administrators

HTML Developer

с 11.2020 по 02.2021 (3 месяца)
ESports Tech Limited, Malta (IT)

• HTML Coding: Write and maintain clean, efficient, and well-documented HTML code
• CSS Integration: Implement CSS to style HTML elements according to design specifications
• JavaScript Assistance: Provide basic JavaScript support for interactive web elements
• Cross-Browser Compatibility: Ensure web pages work correctly across different browsers and devices
• Responsive Design: Implement responsive web design techniques to ensure websites work well on mobile devices
• Bug Fixing: Identify and resolve issues in HTML, CSS, and basic JavaScript code
• Collaboration: Work closely with designers, backend developers, and other team members to implement website features and functionality
• Content Updates: Assist in updating website content and making minor changes to existing web pages
• Code Reviews: Participate in code reviews and follow coding standards and best practices
• Learning and Development: Continuously improve skills by learning new web development technologies and staying updated with industry trends

Specialist of the technical support department with business clients

с 01.2018 по 01.2021 (3 года)
IdeaBank, Івано-Франківськ (Фінанси, банки, страхування)

• Ensure positive client experience through high-quality service and communication, thereby attaining client retention
• Handle client service or support-related incoming requests
• Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up
• Research and resolve each client interaction to their utmost satisfaction;
• Resolve incidents and fulfill requests through Tier 1 support
• Determine and record inbound requests and ensure customer issues bear proper notation

Customer Services Specialist

с 01.2017 по 01.2018 (1 год)
IdeaBank, Івано-Франківськ (Фінанси, банки, страхування)

• Quality communication and customer service to ensure their positive experience
• Resolve incoming requests from customers
• Provide requests for support to various departments if the issue is not within your competence