Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4241931/

Знание языков

• Английский — продвинутый
• Испанский — средний

Дополнительная информация

Yaguzinskaya Anastasia Sergeevna

Customer service representative
/ Interpreter/ Web Content Manager/ Quality assurance manager/ English teacher

Remote work/ Flexible schedule
DOB: 24.04.1991(34 years old)
Address: Odesa; Ukraine
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

Purpose:
Professional realization in customer satisfaction/content manager. Acquisition of new knowledge and skills in relevant fields.

Work experience:

Interpreter at an International marriage agency:
"Air kiss" - from 15.07.2012 till 01.11.2015 (3 years experience)
Duties:
-Conducting online chat with clients;
-Written translation of incoming and outgoing correspondence;
-Handling phone calls;
-Interpreting communication during meetings in person.

Tutor:
Tutor of English and Russian languages:
From 23.11.2014 till 01.04.15 (half a year experience).

Web Content Manager:
“ArtSoft” IT company – from 23.05.15 till 10.11.15 (half a year experience)
Duties:
- Develop, copy, edit, and proofread web content;
- Rewriting, copywriting;
- Working with images on Adobe Photoshop;
- Promoting website with social media;
- Assisting the general manager with daily tasks.

Customer service manager:
"Driversed.com" - from 17.11.15 till 07.04.17 (year and a half work experience)
Duties:
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, or chat;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents;
- Issuing refunds or compensation to customers;
- Keeping accurate records of discussions or correspondence with customers;

Customer service manager:
"Boosta" - from 11.10.17 till 10.07.19
Duties:
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, or chat;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents;
- Keeping accurate records of discussions or correspondence with customers;

Call-center administrator:
"Superior Plumbing" - from 5.05.23 till 20.04.24 (a year of work experience).
Duties:
- answering incoming calls from clients requesting plumbing services and provided detailed information about company offerings;
- collecting and recording customer details, service requests, and job requirements accurately in the system;
- coordinating with available plumbers to schedule timely service appointments;
- monitoring service progress and following up with clients and technicians to ensure satisfaction and completion;
- processing and regulating customer payments, explaining billing details and available payment methods;
- managing and resolving customer inquiries and complaints efficiently and courteously;
- maintaining detailed records of calls, service requests, and customer interactions in reports or databases;
- ensuring smooth communication between customers, technicians, and management to enhance service quality.

Customer service assistant:
"4writers" - from 11.08.19 till now
Duties:
- Customer assistance with our service;
- Communicating with customers via telephone, email, or chat;
- Solving customers' problems instantly or by passing it to the relevant department;
- Handling customer complaints in the best way possible;
- Keeping accurate records of discussions or correspondence with customers, leaving shift reports;
- Handling PR campaign by contacting our regular customers providing running discounts.


Education:

Higher education:
From 1.09.2008 till 30.06.2012 -Bachelor
Pavlo Tychyna Uman State Pedagogical University; Ukrainian philology department, teacher of Ukrainian language and literature, English language and foreign literature;

From 1.09.2012 till 30.06.2013 –Specialist
Konstantin Ushinsky South Ukrainian National Pedagogical University, Ukrainian philology department, teacher of Ukrainian language and literature, English language and foreign literature;

Courses:

“Organization and accompaniment of tourist groups” in tourist company “Akkord-tour”:
From 10.04.17 till 10.06.17;

"Основи тестування" at Skillup school in Lviv (finished in 2018);

"Основи веб-дизайну" at Hillel IT School in Odesa (finished in 2021);

Language skills: English — C2, Spanish – B2.

Additional information:
Responsible, executive, communicative, self-motivated, without bad habits, purposeful, fast and keen learner, and have desire and aspiration to improve my professional level.