Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4256250/

Опыт работы

Livestream Opertor

с 08.2025 по наст. время (8 месяцев)
OpenExchange, Inc., Дистанційно (IT)

Facilitate and coordinate virtual events, including live streams, webinars, and presentations for global clients.
Operate live streaming software and manage technical event components.
Provide professional and timely communication with clients before, during, and after events.
Support team members and contribute to a collaborative, global team environment.
Troubleshoot live stream issues and escalate when necessary.
Deliver exceptional customer service in a high-pressure, client-facing environment.
Adapt to varying event types and requirements.

Customer support representative

с 03.2025 по 01.2026 (11 месяцев)
Sellerise, Львів (IT)

- answering customer queries via ticket system/chat
- submitting reimbursement cases for customers with Amazon

CSR Dedicated

с 03.2024 по наст. время (2 года)
WOW 24/7, Львів (IT)

Mostly it's customer support representative duties but it depends on the project.
I've worked on 2 different ones

Customer Support Representative

с 04.2023 по 07.2023 (4 месяца)
AA Cars, Rugby (Автобізнес та автосервіс)

Consulting customers via phone calls about company services
Worked in UK on this position

Amazon Account Manager

с 05.2022 по 10.2024 (2 года 6 месяцев)
EverGame, Львів (IT)

Monitor performance, rankings, ratings, and customer review

Set the prices of products on Amazon UK, DE, IT, FR, FR

Analyze competition on the market, monitor the sales rank

Posting products from warehouse to amazon (preparing documents)

Checking feedbacks

Junior Accountant, Accounting Support Specialist

с 01.2022 по 04.2022 (4 месяца)
PayPro Global, Inc., Львів (IT, Software Reseller)

- answering queries via ticket system and e-mail.
- preparing reports and acts for partners
- checking bank accounts for payments received via wire transfer and adding them into the
system
- filling forms that are requested by partners or customers
- validating new vendor accounts
- requesting documents from corresponding authorities

Senior Risk Analyst

с 01.2019 по 01.2022 (3 года)
PayPro Global, Львів (Software Reseller)

- working with customer data to reveal, mark and report potentially fraudulent behaviour;
- solving customer queries (via ticket systems, e-mail, live chat and phone);
- analyzing risk data and reposrting to higher management in order to prevent fraud;
- newcomers training
- verifying customer accounts alongside ongoing transactions flow to detect fraudulent patterns;
- cooperation with other company departments and its partners/suppliers in order to solve
customers questions

Customer Support Specialist

с 06.2018 по 11.2018 (6 месяцев)
Zone3000, Львів (IT)

- solving customer queries via ticket systems and chat (written English);
- providing technical assistance to customers;
- analyzing customer accounts and contact corresponding departments in case detection of fraud
activity;
- ensuring customer account data protection;
- analyzing weekly QA reports regarding provided service

HR Manager

с 02.2017 по 05.2018 (1 год 4 месяца)
LLC "Luxtour Online" (ТОВ "Люкстур Онлайн"), Львів (Touroperator (Туроператор))

- conducting interviews
- recruitment and registration for work
- keeping employment records
- keeping records of orders for the company

Менеджер з продажу туристичного продукту (Tourism Manager)

с 09.2016 по 02.2017 (6 месяцев)
Аккорд Тур (Akkord Tour), Львів (Tourism)

Sales of tourist product, communication with travel agencies

Образование

Lviv Ivan Franco National University (ЛНУ імені Івана Франка)

Law (Юридичний), Львів
Высшее, с 2015 по 2016 (1 год)

Здобула кваліфікацію "Спеціаліст правознавець"

Qualified "Specialist Lawyer"

Lviv Ivan Franco National University (ЛНУ імені Івана Франка)

English philology (Англійська філологія), Львів
Высшее, с 2012 по 2017 (5 лет)

Здобула спецальність "Вчитель англійської мови та літератури"

Received a specialty "Teacher of English language and literature"

Знания и навыки

• MS Excel
• MS Office
• MS Word
• MS Outlook
• Відповідальність
• Чесність
• Доброзичливість
• Аналіз даних

Знание языков

• Английский — свободно
• Украинский — свободно
• Испанский — начинающий
• Японский — начинающий

Дополнительная информация

I am looking for a full-time or part-time position in customer service (chats/emails), and I have great experience in this field. Also am considering Account Manager role (Amazon).
Lived and worked in the UK for a year, currently located in Lviv, Ukraine.
Please contact me via email or Telegram
https://t.me/SilverWings93