Личные данные скрыты
Этот соискатель решил скрыть свои личные данные и контакты. Вы можете связаться с ним со страницы https://www.work.ua/resumes/4692135
Customer support representative, 56 000 грн
- Занятость:
- Полная занятость, неполная занятость.
- Город проживания:
- Киев
- Готов работать:
- Киев, Удаленно
Контактная информация
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Опыт работы
Customer Support Representative
с 08.2019 по наст. время
(4 года 9 месяцев)
SEO and online-marketing platform
Delivering technical support via live-chat, phone calls and emails.
Onboarding new customers and hosting live demonstration of the service, upselling and cross-selling.
Collecting and prioritizing customers’ feedback. Setting tasks in JIRA for the developers according to bug-reports and feedbacks.
Customer Support Representative
с 08.2018 по 08.2019
(1 год)
SupportYourApp, Київ (Telecommunications and networking)
Providing support to Windows, Mac OS, iOS and Android applications. Assisting with and configuring business (commercial) solutions.
Deliver service support to end users using and operating an automated call distribution phone software.
Resolving support tickets, assisting customers in operating applications and programs via CRM-system, remote desktop control software etc.
Calls, CRM tickets, Zendesk chat etc.
Customer Support Representative
с 11.2015 по 05.2016
(6 месяцев)
SupportYourApp, Киев (Telecommunications and networking)
Deliver service support to end users using and operating an automated call distribution phone software.
Resolving support tickets, assisting customers in operating applications and programs via CRM-system, remote desktop control software etc.
Образование
Boris Grinchenko Kyiv University
Pedagogical Institute, Киев
Высшее, с 2019 по 2020 (1 год 3 месяца)
Boris Grinchenko Kyiv University
Pedagogical Institute, Киев
Неоконченное высшее, с 2014 по 2018 (3 года 9 месяцев)
Знания и навыки
Знание языков
- Английский — продвинутый
- Русский — свободно
- Украинский — свободно
Дополнительная информация
Please do not call me If you are from any company that works with "financial markets".
Experienced in an outsourcing Customer Support of software products for Windows and macOS, iOS and Android platforms, as well as inbound support of B2B solutions. Effective team player.
Having experience of living in English language environment inspired me on exploring customer-oriented service as a part of business and mentality of English-speaking customer, while Lifeguard position empowered me with leadership, conflict resolution and quick decision-making skills.
Experienced in Phone calls, CRM tickets, Zendesk chat support and Jira.
Student Work & Travel USA program participant - Summer 2015, 2016
Похожие кандидаты
Customer support agent (Intercom, Zoho, Omnydesk, Live Chat, Help Desk)
23500 грн, Луцк, Удаленно
Фахівець відділу клієнтської підтримки, customer support representative, agent
Киев
Technical Support, IT Technician, Web developer, help desk manager
25000 грн, Ровно, Удаленно
Customer support representative, Dispatch Agent, Personal Assistant
Удаленно
Customer support representative, sales agent
15000 грн, Харьков, Удаленно
Customer support representative
Удаленно