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Опыт работы

Operation manager

с 03.2020 по наст. время (5 лет 5 месяцев)
Mission Critical, Дистанційно (Консалтинг, бухгалтерія, аудит)

- Oversee daily operations to ensure smooth execution of goods/services.
- Analyze workflows and introduce improvements to boost efficiency and profitability
- Oversee invoices, accounts payable/receivable, and take corrective financial actions
- Define key performance indicators (KPIs) and monitor metrics like cycle time, ROI, productivity
- Prepare performance reports and recommend data-driven improvements
- Planning and scheduling meetings, conferences, site visits
- Creating, adjusting estimates/proposals based on the client requests
- Assisting in project management by tracking deadlines, updating project statuses, and coordinating tasks among team members
- Creating and implementing SOP's
- CRM management

Account manager

с 06.2017 по 02.2020 (2 года 8 месяцев)
Lead Generation - Contactcom, Remote ( company based in US) (Маркетинг, реклама, PR)

- Build and nurture relationships with assigned clients remotely
- Regularly communicate with clients via emails, video conferences, or chat to understand their needs and goals
- Facilitate remote onboarding processes for new clients
- Provide training sessions or materials to ensure clients understand product features and functionalities
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and escalations
- Monitor account health and proactively identify opportunities for upselling or cross-selling products/services
- Collaborate with clients to develop success plans tailored to their objectives
- Set clear and measurable goals for clients and assist in achieving those goals
- Investigate and troubleshoot client issues or complaints remotely
- Coordinate with internal teams to resolve technical or service-related problems promptly
- Gather client feedback on products/services and communicate suggestions for improvements to the relevant teams
- Advocate for client needs within the organization to ensure continuous product enhancement
- Prepare and present regular performance reports to clients, highlighting key metrics and achievements

Executive Assistant

с 05.2015 по 03.2017 (1 год 10 месяцев)
Qatar Petroleum Inc, Дистанційно (Послуги для населення та бізнесу)

• Manage scheduling for company executive
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Maintain various records and documents for company executive

Front Desk Representative

с 01.2014 по 11.2015 (1 год 10 месяцев)
Emirates, Dubai (Транспорт, логістика)

• Greet and welcome guests
• Answer questions and address complaints
• Check, sort and forward emails
• Keep updated records and files
• Monitor office expenses and costs

Образование

Kyiv Economical Untiversity

Civil Law, Київ
Высшее, с 2009 по 2014 (5 лет)

Знания и навыки

• Google
• Slack
• Asana
• Notion
• Dropbox
• HubSpot
• MS Office
• Ведення CRM
• Оперативність
• Знання офісних програм
• Клієнтоорієнтованість
• Ведення документації
• Комунікабельність
• Привітність
• Mailchimp
• Zoho CRM
• ClickUp
• MS Word
• MS PowerPoint
• Procore
• Revizto

Знание языков

• Английский — свободно
• Русский — свободно
• Украинский — свободно