Контактная информация

Соискатель указал эл. почту, адрес и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5243860/

Опыт работы

Sales manager

с 05.2019 по 06.2021 (2 года 1 месяц)
Infomir, Одесса (IT)

Ресепшн, регистрация и сервис биологических исследований, анализов

с 04.2016 по 12.2017 (1 год 8 месяцев)
LifeBrain Group, Health Care, Рим (медицина, сфера обслуживания)

сфера обслуживания пациентов: прием и регистрация биологического материала на обследование, реклама и продвижение услуг и выгодных предложений. Регистрация персональных данных и платежей клиента. Учет, баланс и подготовка наличной и безналичной валюты к сдаче инкассаторам.
Проверка и запуск оборудования, подготовка биологического материала к исследованию, внесение результатов исследования в программу для выдачи. Консультация пациентов.

Customer Service

с 11.2014 по 12.2015 (1 год 1 месяц)
Stadio di Domiziano Museum, Рим (туризм, сфера обслуживания)

обслуживание посетителей, продвижение информации об услугах музея (в вечернее время - банкетный и корпоративный зал, зал презентаций)

Stage / Finance & Accounting

с 10.2014 по 11.2014 (1 месяц)
Rome Cavalieri, Waldorf Astoria Hotels & Resorts, Рим (туризм, сфера обслуживания)

Finance Manager / Crew Manager (Senior Assistant Purser)

с 09.2011 по 01.2014 (2 года 4 месяца)
Princess Cruises, Los Angles, CA, USA (финансы, администрация, управление персоналом)

Finance Management & Control, Accounting. Processing & Supervision of: Gateway (Global Credit Card Authorizations), Elavon (Real Time Merchant), SDM (Credit Card Systems), Micros (Point of sale). Management of: foreign currency, personal and T/C checks, CC settlements, Cash order & Banking; other financial operations such as meeting minutes, composition and revenue analysis. Commissions, bonuses, overtime, salary, tips control & distribution, casino deposits, interdepartmental settlements & audits. Front Desk Cashiers’ supervision, training & audit. Operational efficiency, client satisfaction, problem solving. Personnel training & meetings, rotations & manning. Safety, Policies & compliances. Problem solving. Crew management & administration. Contracts & Titles. Promotions. Management & control of immigration and customs paperwork, passports, visas, permits etc., Direct contact with international officials and port authorities. Writing & delivery of Performance Appraisals, Personal Improvement Plans. Other duties.

Customer Relations Manager (Senior Assistant Purser)

с 07.2010 по 09.2011 (1 год 2 месяца)
Princess Cruises, Los Angeles, CA, USA (администрация, управление персоналом, тренинги персонала, организация мероприятий, CRM)

Client satisfaction. Problem Solving. First impression & Recovery service, Let us Know. Performance analysis & improvement tools. Team control & supervision, trainings, meetings. Operational efficiency; Attention to details. Event coordinator & executor: Weddings/Anniversaries organization & paperwork; Groups, Parties assistance, supervision & settlements. Writing & delivery of Performance Appraisals, Personal Improvement Plans. Personnel training & development. Safety management; Policies & Procedures. Other duties.

Administration Officer – Customs & Immigration (Assistant Purser)

с 11.2009 по 05.2010 (6 месяцев)
Princess Cruises, Los Angeles, CA, USA (администрация, таможня и иммиграция)

Administration; customs &immigration management, paperwork. Direct collaboration with port authorities, International immigration officials & Coast Guard. Registration and accommodation of guests, entertainers, contractors. Operational efficiency. Problem solving. Transportation, flight arrangements, bookings, goods on & off loads. Client satisfaction, Service recovery, upgrades. Safety & Security. Other duties.

Assistant Crew Manager (Assistant Purser)

с 04.2009 по 09.2009 (5 месяцев)
Princess Cruises, Los Angeles, CA, USA (управление персоналом, внутренняя бухгалтерия, организация путешествий, выплата зарплат)

Crew Administration, internal client satisfaction. Accounting responsibilities, operational & organizational tasks. Data entry, data distribution. Crew Customs & immigration duties. Visa & passport regulations, medical fitness control.

Tour Research

с 04.2009 по 04.2009 (меньше месяца)
Princess Cruises, Los Angeles, CA, USA (FAM Trip (Familiarization Tourism course) in Alaska e Canada)

Studies, personal experience & marketing strategies of local shore excursions/land tours.

Front Office Supervisor (Assistant Purser)

с 07.2008 по 03.2009 (8 месяцев)
Princess Cruises, Los Angeles, CA, USA (управление персоналом, бухгалтерия, Фронт деск)

Client Satisfaction. First impression, Follow-up, Glitches & Recovery. Junior team supervision & training: telephone skills, body language, time management. Lost luggage services. Financial responsibilities, operational capacities & tasks. Crowd control. Team training & professional development. Communications & reporting to the Head of department. Safety & Security compliances.

Night Manager (Assistant Purser)

с 01.2008 по 05.2008 (4 месяца)
Princess Cruises, Los Angeles, CA, USA (ресепшн, регистрация, закрытие бухгалтерии, PR)

Front face of the House. Client satisfaction & service recovery. Problem solving. Cooperation & Handover with day teams & departments. Night receptionist control & assistance. Night staff monitoring. Systems running, EOD, EOM ( day end, month end) . Financial responsibilities, operational tasks. Policies & Procedures.

Receptionist (Junior Assistant Purser)

с 11.2004 по 11.2007 (3 года)
Princess Cruises, Los Angeles, CA, USA (Receptionist / Art Auctioneer Assistant / Crew Agent / Hotel Secretary / Tour Agent / Night receptionist)

Образование

ОНУ

РГФ, Одеса
Высшее, с 1999 по 2003 (3 года 10 месяцев)

Филолог английского языка и литературы, переводчик.

Дополнительное образование и сертификаты

Leonardo Da Vinci School in Rome ( after Florence Accademy of foreign languages )

2014, 5 месяцев. C2 Level certificate - Business Level

Знания и навыки

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Internet Explorer
• CRM
• Personnel management
• B2B Sales
• MICROS
• Microsoft.Office.Tools

Знание языков

• Английский — свободно
• Итальянский — свободно
• Украинский — свободно
• Русский — свободно

Дополнительная информация

EDUCATION & TRAINING
•2017 ECO Safety – Employees Low Risk Assessment, Safety at Work, Anti-corruption
•1/10/2005 – 13/11/2013 Skills & Certifications acquired working for Princess Cruises
Supervisor & Manager Safety Responsibilities, Hosting Passengers with Disabilities, Handling Difficult Conversations, Leading a Service Culture, Leading Culturally Diverse Teams, Leading Under Pressure, Managing Performance Improvement Plans and Discipline, Organization, People, & Culture Organizing and Managing Time, Coaching the Princess Way, Delivering Role Descriptions, Observing and Documenting Performance, Writing and Delivering Performance Appraisal, Delivering CRUISE Completely, Emergency Care Tutorial, Leadership - Back to Basics, Lifting, Carrying & Moving Safely, Your Role as a Trainer, Communicating as a Leader, Understanding Your Role as a Leader, 2 Stripe EA, PCLL Shipboard Retirement Plan, Russian passengers, Criminal Check, Code of Business Conduct and Ethics, CARE Training, Coaching – Managers, Compass Appraisal System, Good to Great Presentation for Managers, Performance Appraisal Training, Chemical Safety Awareness, Sexual Harassment Awareness for Managers & Supervisors, Web EOC, ILO180, EMS Advanced Awareness Training, Crisis Management & Human Behavior, Norovirus, Putting It All Together, Responding to Service Challenges, Professionalism: YOU are the Moment of Truth, Seeing Service in a New Way, Risk Assessment, Crew Safety Awareness, Service Award - 05 Years, Communicating with Management Crew Safety Awareness, Managers & Supervisors, STCW PSCRB (A-VI/2), STCW Personal Survival Techniques (A-VI/1-1), Solving Problems as a Team , D.I.S.C./ Dimensional Management, Accountability That Works, Basic Environmental Training, Data Protection Policies.
•August 2001 State University of Thessaloniki, Ministry of Education and Religion of Greece
Summer language course student – culture, language, philosophy and Greek dancing. Livello “B”.
•1999 – 2003 Odessa National I.I. Mechnikov University, Ukraine
Roman - Germanic Philology. Bachelor’s Degree – English Language & Literature. Second & third additional languages: Spanish & Greek
1997 – 1999 College n. 10, Odessa, Ukraine. French Language & History (intensive course)
OTHER EXPERIENCES & PRACTICES
•Year 2003 Freelance Interpreter for the experts of scholar education from Birmingham, UK
(Russian – English) Odessa, Ukraine
•Year 2002 English Teacher University practice (including literature and history).
Linguistic High School, Odessa, Ukraine
•2001 – 2007 Freelance English Teacher. Odessa, Ukraine