Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5550210/?puid=188834

Опыт работы

Customer support representative

с 10.2023 по 03.2025 (1 год 5 месяцев)
Alpha Platforms, Одеса (Транспорт, логістика)

Engaged with customers through phone calls and emails, kept records of customer interactions, processed customer accounts and filed documents, processed orders, forms, applications, and requests. Worked closely with other departments such as management, accounting and sales.

Sales Agent/Relocation Specialist

с 09.2022 по 10.2023 (1 год 1 месяц)
H2H Movers Inc., Одеса (Послуги для населення та бізнесу)

Presented and sold services, answered customer inquiries, and addressed concerns, consistently improved sales techniques and skills to achieve daily and monthly targets, maintained long-term relationships with clients, calculated the costs of goods and services to ensure accurate pricing

Dispatcher

с 07.2021 по 09.2022 (1 год 2 месяца)
Diagnostech, Одеса (Маркетинг, реклама, PR)

Assisted customers over the phone, resolving issues and addressing complaints. Managed both emergency and non-emergency calls, coordinating services and schedules. Prepared well-planned routes, dispatched technicians to the appropriate locations based on customer requests, and ensured work orders were completed. Efficiently handled customer calls in a fast-paced, challenging dispatch center environment. Managed invoices and receipts, and provided detailed reports to upper management.

Образование

Южноукраинский национальный педагогический университет имени К. Д. Ушинского

Иностранные языки/преподаватель, переводчик, Одесса
Высшее, с 2015 по 2019 (3 года 9 месяцев)

Знания и навыки

• Adobe After Effects
• Adobe Illustrator
• Educability
• Receiving incoming calls
• Listening skills
• Communicability
• Responsibility
• Self-study
• Ведення CRM
• Adaptability
• Active listening

Знание языков

Английский — продвинутый

Дополнительная информация

Experienced Customer Support Representative dedicated to delivering high-quality service with a customer-focused approach. Skilled in recognizing and managing emotions to foster effective communication and build meaningful relationships. Continuously eager to learn, enhancing knowledge and skills to ensure full engagement and commitment to the process.