Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5774519/

Опыт работы

Customer support representative

с 02.2022 по наст. время (4 года)
Netevia, Kharkiv (Finance, banking, and insurance)

Receiving incoming calls
Attending to customers and helping them solve their problems
Attending to tickets

Customer support Representative / Sales Manager

с 08.2020 по 06.2021 (11 месяцев)
BPO Softermii, kharkov (Medicine, pharmacy)

Worked as an inbound Agent/customer care delagate.
Attending to complains customers might have, ensuring Customers Satisfaction were part of my responsibilities. Outbound subsequent calls to clients were also made to book appointments and get specialist to attend to them. Responding quickly to urgent situations.Taking inbound calls from customers. Managing, analysing and inputting data to spread sheets.Handling reservations and bookings.Preparing customer service summary reports.Dealing politely but firmly with demanding customers. Carrying out a variety of administrative tasks.

Sales representative

с 01.2017 по 02.2018 (1 год 2 месяца)
Call center, Kharkiv (Medicine, pharmacy)

Functioned as a sales representative reaching out to clients and communicating with them while helping them in their purchases answering the vital question they have

Logistics Dispatcher

с 12.2015 по 11.2016 (1 год)
Royal Transport services, Phoenix, AZ (Transportation and logistics)

As a Logistics sales Manager, I negotiated pricing and coordinate large shipments from businesses across Europe.
Responsible for handling and transportation of goods along a supply chain usually for a shipper or consignee.
I negotiated rates directly with customers and carriers on a daily basis as rates fluctuate constantly.
I communicated daily with dispatcher , and updated our customers on location and ETA to ensure excellent customer service.
source new customers and network carriers to add to our customer and carriers base.
Dispatching professionals and circling back to tasks to guarantee they get finished

Production Manager / Supervisor

с 01.2014 по 08.2015 (1 год 8 месяцев)
TT Confectioneries, Lagos (Food industry)

I had the responsibility to supervise the work of the team and ensure the smooth day-to-day running. I also worked as a team supervisor

Образование

kharkiv National Medical university

MBBS, Kharkiv
Высшее, с 2015 по 2021 (6 лет)

Знания и навыки

• MS Excel
• MS Word
• PC User
• Project coordination and oversight
• Team leader
• Excellent ability to demonstrate, promote and sell.
• Terraform
• Ansible
• Kubernetes
• GitLab
• GitHub
• Apache Tomcat
• AWS
• Apache Maven
• SonarQube
• Docker
• Jenkins
• Python
• HTML
• Ubuntu user
• BASH
• MySQL

Знание языков

Английский — свободно

Дополнительная информация

SKILLS
I am
. Hardworking, diligent, focused, smart and purpose-driven.
. Multitasking and working under pressure.
. I have leadership qualities can help my team achieve great fits.
. High capacity to head and handle teams.
. Great time management skills garnered through Academic and
leadership abilities