Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5886900/

Опыт работы

Пауза в карьере

с 03.2025 по 03.2026 (1 год)
Работа над собственным проектом

Customer support representative

с 09.2024 по 03.2025 (7 месяцев)
Insurance Supermarket, Remote (Finance, banking, and insurance)

-Handled inbound and outbound customer interactions, providing product
information and support.
-Assisted customers in understanding services and selecting suitable options.
-Managed customer records and tracked interactions using CRM tools.
-Met weekly performance and customer engagement targets consistently.
-Resolved customer concerns quickly while maintaining professional
communication standards.

Customer support representative

с 08.2023 по 07.2024 (1 год)
Spa&wellness, Remote (Beauty, fitness, sports)

-Handled customer inquiries, appointment scheduling, and service escalations, improving the overall client experience.
-Implemented a streamlined customer feedback system, resulting in a 20% decrease in response times

Sales assistant

с 11.2022 по 08.2023 (10 месяцев)
Primark, Other countries (Retail)

- Provided exceptional assistance to customers in completing purchases and locating
products, resulting in increased customer satisfaction and improved sales performance.
- Fostered customer loyalty by delivering friendly service and providing knowledgeable
assistance on product offerings.
- Identified and resolved customer concerns and complaints promptly, contributing to a positive shopping experience.
- Efficiently processed POS transactions, including cash and credit purchases and
refunds, ensuring accuracy and compliance with company policies.

Sales representative

с 10.2021 по 01.2023 (1 год 4 месяца)
SharedEasy Coliving, Remote (Real estate)

- Developed and implemented strategies to continuously enhance client service, elevate
brand visibility, and strengthen company reputation.
- Cultivated and maintained strategic client relationships to drive revenue growth and
ensure client retention.
- Acted as a liaison between staff and clients to facilitate smooth relocations and address
any concerns, leading to improved customer satisfaction.
-Used tools such as: Hubspot, Zoho, Slack and Microsoft suite for company operations.
-Used Live chat, video calls, emails to communicate with clients.

Образование

Ternopil national medical university

Medicine, Ternopil
Высшее, с 2018 по 2022 (4 года)

Дополнительное образование и сертификаты

Inbound sales- Hubspot academy

2023

Sales & CRM optimisation

2023

Знания и навыки

• HubSpot
• Zoho CRM
• Adaptability
• MS Office
• Communicability
• Ability to quickly learn new information

Знание языков

Английский — свободно