Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5921398/

Опыт работы

Customer support representative

с 05.2022 по 03.2025 (2 года 10 месяцев)
greenwish, Remote (IT)

As a Team Leader my primary responsibility is to put my team on a target to meet up the goal I assist my team to solved difficult challenge with my experiences handle customer needs .

Main responsibility
- Response to customer inquiries and providing information about products or services.
- Resolving customer complaints and issues in a timely and satisfactory manner.
.Providing technical support and troubleshooting assistance to customers.
- Processing orders, returns, and exchanges.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with other departments to address customer needs and improve the overall customer experience.
- Keeping up-to-date on product knowledge and company policies.
- Ensuring customer satisfaction and loyalty through excellent service and communication.

- Handling difficult or escalated customer situations with professionalism and empathy.

- Continuously seeking feedback from customers to identify areas for improvement in products or services.

Customer support representative

с 01.2021 по 02.2022 (1 год 1 месяц)
idera inc, Remote (IT)

Handled sales transactions and returns in a timely manner.

Answered all questions regarding products and promotions.

Renewal of software for the customers and generate new invoices payments for the customers.

Chat , email and call to the prospective customer about to renew their software.

Working with the saleforce team to get assistance for our client

create and process support tickets

Customer support representative

с 09.2019 по 09.2020 (1 год)
MD groung inc, Remote (Finance, banking, and insurance)

Maintained up to date knowledge of products and services.

Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.

Worked to address all customer concerns in a timely and effective manner.

Handled large volume of calls on a day to day basis with a sense of calm and good work .

Logistics dispatcher

с 01.2018 по 09.2019 (1 год 8 месяцев)
Amazon, Remote (Transportation and logistics)

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Образование

Kharkov university of economics

Economics, Kharkiv
Высшее, с 2017 по 2021 (4 года)

Знания и навыки

• CRM saleforce
• Stress resistance
• Flexibility
• Ability to work in multitasking mode
• Conducting online chats
• Receiving incoming calls
• Active sales
• B2B Sales
• Handling objections
• Responsibility
• Communicability
• Management of CRM
• Sale of real estate

Знание языков

• Английский — свободно
• Русский — средний

Рекомендации

Benita Nmeholam

Benita Nmeholam

Sale collection, Idera