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Опыт работы

Leading roaming specialist

с 08.2018 по наст. время (5 лет 9 месяцев)
Telecommunications and networking

•Implementation and updating of all necessary settings and parameters for roaming services.
•Support roaming partners.
•Solving customer complaints and roaming partner’s requests related to roaming services.
•Perform full scope of actions to integrate with new carriers;
•Follow up of roaming KPIs, preparation and distribution of roaming reports.

Interconnect billing expert

с 10.2017 по 07.2018 (9 месяцев)
Vodafone, Київ (Telecommunications and networking)

•Interconnect billing
•Produce outgoing invoices for each customer;
•Manage disputes received; Make proposals to solve them and take necessary actions in order to avoid their repetition;
•Validate incoming invoices for each supplier;
•Set up and produce operational reporting;
•Cost routing optimization;

Administrative Office Specialist

с 08.2017 по 10.2017 (2 месяца)
Vodafone, Київ (Telecommunications and networking)

•Managers administrative support staff (receptionist, office driver, cleaning ladies, etc.)
•Manages relationships with travel agency, airlines, car rental agencies and other travel service providers, which includes conducting regular tenders and verifying bills.
•Ensures adherence of documentation and office to Fire Office Rules, Sanitary Station
•Responsible for office Safety and Security according to local legislation.
•Meeting and greeting clients and visitors to the office; handling incoming / outgoing calls, correspondence and filing; faxing, printing, photocopying, filing and scanning.
•Dealing with incoming emails, faxes and post.; responsible for periodicals and subscriptions

Образование

National Aviation University

Electronics and Radio Engineering, Київ
Высшее, с 2017 по 2019 (1 год 4 месяца)

Master's degree ‘Electronics and Radio Engineering’

National Aviation University

Telecommunication, Київ
Высшее, с 2013 по 2017 (3 года 9 месяцев)

Дополнительное образование и сертификаты

SQL

2 month

Знания и навыки

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Русский — свободно

Дополнительная информация

Core skills:

Research and data collection
Excel reporting functions
Base knowledge of SQL data base
Strong attention to detail
Organization and planning skills
Statistical skills
Goal setting and prioritizing
Organizational skills
Time management
Avoiding procrastination
An understanding of physiological, emotional, cognitive and social determinants of behavior