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Опыт работы

Accounting Receivable

с 06.2024 по наст. время (1 год 2 месяца)
Транспорт, логістика

• Built AR process: from invoice structure to full payment accounting cycle — transparency and control for over 1500+ cargo operations per month.
• Optimized interaction with factoring company
• Processed 1000+ invoices per period, with an average processing speed of up to 60 invoices per day with zero error rate.
• Reduced DSO (days sales outstanding) through close cooperation and communication with clients.
•Invoicing, Payment Processing & Reconciliation
• Prepared over 40 monthly AR reports for management, which formed the basis of budgeting.
• Coordinate with brokers regarding payment schedules, invoice discrepancies, and financial requests, maintaining positive working relationships.
• Regularly interacted with over 20 brokers and clients each week

Service Client Manager, Operational Manager

с 12.2023 по наст. время (1 год 8 месяцев)
Роздрібна торгівля

Logistics & Fulfillment Management
Daily order processing manually and via EDI system with 30+ key US clients, including Costco, Walmart, iHerb, KeHe, Amazon, Shopify, TJX, Sally Beauty
Coordination of incoming and outgoing shipments (inbound/outbound), creation of invoices and a full package of documents
Organization of container delivery from US ports to warehouses.
Container support within the USA: monitoring, transit time control, communication with TMS Blue Yonder (JDA)
Interaction with carriers (FedEx, UPS, DHL, USPS), control of LTL, FTL, parcel shipments
Work with complaints, cases, stamps and returns (returns & damaged goods claims), including document flow and compensation

Inventory & Warehouse Control
Full management of product balances using FiFO/LiFO methods, multi-channel inventory control via WMS/OMS
Analytics of warehouse and logistics costs, weekly reporting (stock accuracy, replenishment levels, inventory cost metrics)
Support for accurate SKU-level accounting.

Process Optimization & Reporting
Preparation of operational, cost, warehouse and logistics reporting for internal audit and management
Process optimization: reducing operating costs by 15%, reducing order processing time by 45%
Working with GTIN codes in the GS1 system.

Customer Service & B2B Client Operations
Support and maintenance of over 30 key B2B partners, including SLA control, resolving critical cases
Initiating debt collection processes: working with debtors, claims activities
Maintaining instructions, job descriptions, KPIs, coordinating with customer support, sales, marketing, finance and lawyers

Cross-Functional Support & Exhibitions
Collaborating with the marketing department to organize product delivery to exhibitions and special events.

Customer Service Specialist

с 05.2023 по 12.2023 (7 месяцев)
SAAS IT Online Accounting, Дистанційно (IT)

Handled 20–30 incoming and outgoing calls via IP telephony (Binotel, Ringostat) daily, providing advice on configuring accounting software and accounting modules.
Conducted up to 65 daily real-time chats via omnichannel support platform (website, instant messengers, email, social networks), adhering to SLA for response speed <3 min.
Connected to clients via remote access (AnyDesk, TeamViewer) to configure ERP functionality to suit business specifics, configure modules (cash register, O&M, accounting, payroll, reporting).
Advised on the full range of accounting software functionality: tax accounting, warehouse accounting, payroll, electronic reporting, bank integration.
Managed the customer base in CRM, created cases, provided feedback to developers on technical failures and UX improvements, tracked the status of requests processing.
Conducted demo for users, created instructions and video guides, increasing NPS and customer satisfaction.
Maintained 90%+ first contact resolution (FCR), improved request processing time by 15% through template and optimization.
Worked closely with the development, sales and integration departments - complex requests, API settings, data migration.
Tools: 1C, Bitrix24, Binotel, AnyDesk, TeamViewer, G-Suite, Jira, local and cloud ERP systems

Спеціаліст soft-collection

с 01.2023 по 05.2023 (4 месяца)
ПриватБанк, Дистанційно (Фінанси, банки, страхування)

Negotiations in telephone mode regarding the settlement of overdue debt;
Providing advice on the causes of debt and ways to repay it;
Motivation of customers to pay debts.

Assistant Regional Manager

с 03.2020 по 11.2021 (1 год 8 месяцев)
Agriculture, Дистанційно (Сільське господарство, агробізнес)

Operational manager

с 04.2012 по 12.2016 (4 года 8 месяцев)
Self Employed Consultant, Ukraine (Оптова торгівля, дистрибуція, імпорт, експорт)

Procurement, supply and logistics;

• Implementation of technological and organizational solutions;

• Providing planning for conducting the company's core activities.

• Control of the effective use of the budget;

• Interactions with structural units of the company;

• Financial and economic analysis, reporting, formation of Cash Flow, P&L;

• Organization and control of tasks performed by the general director.

ABC and XYZ analysis

• Managed stock supply, negotiated with suppliers, and handled both operational and accounting tasks.

• Ensured seamless operations by coordinating supply chain activities and maintaining accurate financial records.

• Add and create product cards, list them on the store website

• Work with orders, send, control delivery and payments

• Submit financial statements

• Search for suppliers, participate in marketing strategies

• Full control and managing stock, FiFO, LIFO, inventory management, timely replenishment of key items, ensuring sufficiency for prevention OOS

Образование

EDX USA

Operational Management, Дистанційно
Высшее, с 2024 по 2024 (меньше 1 года)

Сумський Державний Університет

Економічний факультет, спеціальність фінанаси, Суми
Высшее, с 2004 по 2009 (4 года 9 месяцев)

Дополнительное образование и сертификаты

Certificate AI

2024, 2 months

Райфайзен Банк

2023, навчання для вихідної лінії продажів продуктів банку.

Цифрова освіта

2023, 1 місяць

Coursera "Operation Manager and Supply Chain" advanced

1 month

Знания и навыки

• Financial planning
• ERP system user
• Delivery shipments
• Purchase order
• Ведення складського обліку
• Operational management
• Operation manager
• USA carriers
• Transportation Management System
• Conducting negotiations
• SAAS участь
• QuickBooks
• BAS Бухгалтерія
• Key Management Services
• AI prompts
• Shipment control
• Freight transportation
• Користувач Shopify
• Користувач WMS
• Впровадження WMS
• Робота з клієнтами
• Робота з базою даних
• Знання стандартів обслуговування
• Робота із запереченнями
• Продаж банківських продуктів
• Аналіз даних
• MS Office
• Ведення CRM
• MS Excel
• MS Word
• Грамотна усна та письмова мова
• Користувач 1С
• Швидкий набір тексту

Знание языков

• Английский — выше среднего
• Украинский — свободно

Дополнительная информация

freight settlement
•negotiation
•Account receivable accounting
•EDI
•Fee freight transportation US
•operation planning UKR\US
•SAP
•presentation skills
• logistic and Supply Chain
•organizational skills
•customer service
•warehouse operations WMS
•teamwork, accounting
•accounting software BAF, QB
•Microsoft Office
•Pivot Tables, highest Excel
•analytics and planning, demand, purchasing
•Shopify, Amazon, marketplaces
•implementation and understanding of integration APIs
•3PL Logistics Coordinator
•Fulfillment coordinator
•TMS, reefer, flat, track
•Logistic coordinator
•SKU, JDA, UPC
•FIFO, LIFO
•ABC and XYZ analysis