Контактная информация

Соискатель указал телефон , эл. почту и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6110674/

Опыт работы

Customer support representative

с 02.2025 по наст. время (1 год 3 месяца)
Helpware, Запоріжжя (IT)

A representative of customer support for a European marketplace.

Customer Support, Content-manager, Digital Marketing, SMM, SEO

с 09.2012 по 02.2025 (12 лет 6 месяцев)
Perzov A.D.I. Ltd, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

HR & training: search, instruction, training for new employeеs.
Content manager at eCommerce stores (eBay, Zen-cart, Shopify);
Email and Phone Customer Support;
Email marketing;
Link building;
Sales reports;
Work with customer feedbacks (monitor, review, placement, encourage);
SEO (Google Adwords, Analytics, marketing strategy);
SMM (Instagram, Facebook, YouTube pages management);
Work with VIP clients for wholesale orders, B2C, B2B cooperation from search for new retail stores to successful communication, placing the orders, following all the route till the products are delivered;
A seniour manager of the team managing UK ecommerce websites (leading 2 managers over 5 websites).
Help other managers to cover customer support in EU (in German & English).

Teacher of English and German

с 08.2009 по 07.2012 (3 года)
School, Херсон (Освіта, наука)

Teacher of German for all grades.

Образование

Kherson State Unitersity

Institute of Foreigh Philology, English & German, Херсон
Высшее, с 2004 по 2009 (5 лет)

Дополнительное образование и сертификаты

Genius.space

2025, 1 month
Сертификат

Helpware Leadership Excellence Acceleration Program (LEAP) a leadership course offered by Helpware Talent Development Department

2025, 1 month
Сертификат

Знания и навыки

• Креативність
• Письмовий переклад
• Редагування текстів
• Вміння оптимізувати
• Доступно і якісно передавати знання
• Уміння працювати в режимі багатозадачності
• B2C
• B2B
• Адаптивність
• Пунктуальність
• Саморозвиток
• Відповідальність
• Доброзичливість
• Чесність
• Ведення CRM
• Організованість
• Teamwork
• Уважність
• Неконфліктність
• Дисциплінованість

Знание языков

• Английский — продвинутый
• Немецкий — средний
• Украинский — свободно

Дополнительная информация

I am a skilled writer and copywriter of selling texts pointed to capture reader's attention and go to the point.

Can take various themes.

Work with key words and analytics (Google Adwords and Analytics experience).

My strong point is the ability to organize information and work process.

I have experience to manage a team and train new employees.

As a customer support manager I can find an optimal way to satisfy both parties, the client and the company via a polite business communication.

My priority is a constant upgrade, improving, and efficiency of my work.

I prefer clear tasks and discipline in work for the best results.